Rating Details:
The property manager was more than helpful.
The vacation rental was spotless.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Unfortunately, I am not able to leave a good review for this property. We loved the location, the house was clean, plenty of towels and amenities provided. BUT this property needs maintenance. There were several issues that need to be addressed. The biggest issue is the AC. When we arrived, we turned it on and it immediately sounded like shoes in a dryer. We shut it off and contacted MVH. We were told on Saturday that someone would come out, that happened on Monday. So that's 2 days of no AC. We never heard an update so we called back Monday afternoon and were told that the AC had to be replaced and was not fixable at this time. They offered another place to stay but it did not have 2 golf carts. Refused to upgrade us to any place with 2 golf carts because they would have to eat that cost. So we suffered in the Florida heat for 7 days with NO AC! We were compensated but not to our satisfaction. We feel that they should of gone above and beyond because we found out there was a work order put in for the AC before our arrival so MVH was aware of the issue and did not notify us. Maybe they hoped we would not notice. The kitchen also needs attention, knob on stove kept falling off so we couldn't use that burner. Drawer in fridge was broken. 2 of the bikes at issues, 1 flat tire that could not be pumped back up and the others chain was rusted and fell off 2x while trying to ride. If these issues were addressed and repairs, we would love to stay again