8/10 Bien
Aditya
Voyage en groupe
18 mars 2025
Les points forts : Propreté, personnel et service, confort de la chambre
Nice and relaxing stay
We stayed at Hyatt Ziva Montego Bay from March 13th - March 17th, 2025. Overall, it was a good experience.
The food and drinks were consistently good throughout the resort, with the Jerk Hut being a standout option.
Our check-in experience was underwhelming—both the front desk and valet service could be more welcoming and proactive in assisting guests upon arrival. A better introduction to the resort and its amenities would have been helpful. However, on the third day, we interacted with Onique at the front desk, and she significantly improved our experience. We had two separate reservations, and she made every effort to extend our existing room. When that wasn’t possible, she ensured we got our new room as early as possible to minimize disruption. She also arranged for a nice ocean-facing room, which we appreciated.
A downside of our stay was the experience with the Palya representatives, who were overly aggressive in pushing their services. At one point, they were rude and even raised their voice at my wife, which was completely unnecessary. Resort management should address this to ensure guests can enjoy a relaxed stay without feeling pressured.
We stayed in Building 2, where the rooms felt somewhat dated, while our friends in Building 3 had more updated accommodations. If booking, a room in Building 3 may be a better choice.
Despite some areas for improvement, it was an overall pleasant stay
Aditya
Séjour de 1 nuit en mars 2025