Moon Palace Jamaica – All Inclusive

VIP Access

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Where to?

Dates

November 2025

December 2025

4 outdoor pools, pool loungers, lifeguards on site

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area | Smart TV, iPod dock, ping pong

Superior Governor Suite Ocean View - King Size Bed | 1 bedroom, premium bedding, free minibar, in-room safe

On the beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Explore the area

Main Street, Ocho Rios, Saint Ann

Place, Ocho Rios Craft Market
‪4 min walk‬
Place, Turtle Beach
‪7 min walk‬
Place, Turtle River Park
‪8 min walk‬
Airport, Ocho Rios (OCJ-Ian Fleming Intl.)
‪20 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

1 bedroom, premium bedding, free minibar, in-room safe

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Very good

30 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Superior Honeymoon Suite Ocean View - King Size Bed

30 sq m
Ocean view
Sleeps 2
1 King Bed

Superior Family Partial Ocean View - Kids & Teens Free

Good

60 sq m
2 bedrooms
Sleeps 6
1 King Bed and 2 Double Beds

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

161 sq m
2 bedrooms
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Ocean View

Excellent

28 sq m
Ocean view
Sleeps 3
1 King Bed OR 2 Double Beds

Deluxe Resort View

Very good

28 sq m
Resort view
Sleeps 3
1 King Bed OR 2 Double Beds

Superior Governor Suite Ocean View - King Size Bed

98 sq m
1 bedroom
Ocean view
Sleeps 4
1 King Bed

Superior Walk Out Suite Ocean View - Kids & Teens Free

Excellent

47 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Superior Junior Suite Ocean View - Kids & Teens Free

Good

47 sq m
Ocean view
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Kids & Teens Free

Good

30 sq m
Resort view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

28 sq m
Resort view
Sleeps 3
1 King Bed OR 2 Double Beds

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

30 sq m
Resort view
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

6 bars/lounges, 2 swim-up bars, 2 poolside bars

On private beach
Pool
Hot tub
Breakfast included

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools

Spend the day catching some rays at the beach, relaxing by one of Moon Palace Jamaica – All Inclusive's 4 outdoor swimming pools or pampering yourself at the full-service spa.

Moon Palace Jamaica – All Inclusive offers 705 accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.

Our customers tell us they can't get enough of Moon Palace Jamaica – All Inclusive's great beach location. During your stay, you're just a quick walk from Jamaica Beaches. Free WiFi in public areas, free valet parking and 4 outdoor pools are available.

Free WiFi
Free valet parking and self-parking
Enjoy international cuisine at Buccaneers Reef, a buffet restaurant with ocean views
Splash around at the waterslide or swim in the 4 outdoor pools
Indulge with body scrubs, facials or body wraps at AWE Spa
Services include a free children's club, a lifeguard on-site and dry cleaning/laundry
On-site recreation includes a gym, a sauna and volleyball
Guests have great things to say about the location and the helpful staff
Within a 10-minute walk of Jamaica Beaches and Turtle Beach
Airport shuttle service available for a fee

Moon Palace Jamaica – All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Moon Palace Jamaica – All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking and valet parking are available.

This 5-star Ocho Rios property is smoke free.

Buccaneers Reef – Overlooking the ocean and pool, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

La Gondola – This theme restaurant specialises in Italian cuisine and only serves dinner. Open daily.

Pier 8 – Overlooking the pool, this restaurant specialises in seafood and serves lunch and dinner. Open daily.

Momo – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.

Boulangerie – On-site coffee shop. Open 24 hours. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics

Bartending

Dancing

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

Awards and affiliations

Eco-certified property

This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle on request for a surcharge
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

2 swim-up bars
A bar/lounge
A beach bar
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

Boulangerie
Buccaneers Reef
La Gondola
Momo
Pier 8

Things to do

4 outdoor pools
Arcade/game room
Beach volleyball
Billiards/pool table
Children's pool
Fitness classes
Free children's club
Full-service spa
Games
Gym
Hot tub
Nightclub
Playground
Sauna
Shopping
Table tennis
Waterslide

Family friendly

4 outdoor pools
Arcade/game room
Children's pool
Free children's club
Free supervised activities for children
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service

Business services

Business centre
Computer station

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
In a regional park
On the beach
Pool loungers
Terrace

Full-service spa

Body scrubs
Body wraps
Couples treatment rooms
Facials
Manicures/pedicures
Spa open daily

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Handrails in stairways
Lift
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

11 floors
3 buildings
Banquet hall
Lifeguards
Smoke-free property

Room amenities

Bedroom

Premium bedding

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Shower
Slippers
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

40-inch smart TV
IPod dock

Food and drink

24-hour room service
Coffee/tea maker
Free bottled water
Free stocked minibar

Air conditioning (climate-controlled)
Desk
Individual furnishings
Iron/ironing board on request
Laptop workspace
Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Moon Palace Jamaica – All Inclusive

Children and extra beds

Children are welcome.

Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: JMD 10000 per person (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Moon Palace Jamaica – All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Reservations are needed for spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Moon Palace Jamaica Grande All Inclusive Ocho Rios

Moon Jamaica Inclusive inclus

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Moon Palace Jamaica – All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Maxine

Travelled with family and small children

20 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

The check-in and check- out needs to better organized. The waiting period was too long; even with the welcoming refreshment, but besides that it was ok. Some of the staff were amazing like Nicole at front desk and the dining room staff. Maybe on next visit, there will be better improvements.

Stayed 2 nights in Aug 2025

10/10 Excellent

Sadiki

Travelled with family, Travelled with family and small children

19 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it all. Food was great!

Stayed 2 nights in Aug 2025

8/10 Good

Lisa

Travelled with family

19 Aug 2025

Liked: Cleanliness, staff & service, amenities

I liked that if you are having a bad day the staff will try to make it better. Glendon the bartender, Moya from the lobby and Renae from Spa truly made me feel welcomed and uplifted my spirit. The warmth of their heart resonated with me after the bad experience. These 2 persons are a gem to the Moon Palace experience. The some staff is so genuine. This is a beautiful attribute. However, the staff at the fitness club needs to be retrained.

Stayed 2 nights in Aug 2025

4/10 Poor

Taze

Travelled with family

19 Aug 2025

Disliked: Cleanliness, amenities, property conditions & facilities

It was my first time staying at Mont Palace. The beach is really calm and beautiful, but the food it was the worst food I have had at any other resorts and the place is really outdated and not very clean. I will not go back to this resort again.

Stayed 8 nights in Aug 2025

10/10 Excellent

Althea

19 Aug 2025

Stayed 4 nights in Aug 2025

8/10 Good

Katherine

Travelled with family

18 Aug 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Employees tired?

This was my third trip to Moon Palace Jamaica. Resort looks nice as usual but seemed to be fully booked so I was comfortable with seeing soooo many people in every single space. There were long lines everywhere except the main buffet. I can only assume this is why the employees I met in the Boulangerie, Sushi Bar, Pizza and Panini areas seemed tired, and cranky. Special mention to Kemar in the main buffet who made my son especially feel very special during our stay. Had this been my first time, I may not have been keen to return.

Didn’t know about this feature. In room bar

Stayed 1 night in Aug 2025

6/10 Okay

Kathleen Margaret

Travelled with family

18 Aug 2025

Liked: Cleanliness, amenities, property conditions & facilities

Disliked: Staff & service

The room and hotel were clean. The hosts at the front desk were the friendliest staff. Most staff were surprisingly unfriendly. The resort is very spread out and dark. The food was not elevated at the restaurants. The best food was at the International Buffet or the Jerk Hut. I was generally disappointed as I was expecting the beauty and luxury of a 5-star hotel and this was NOT it.

Stayed 7 nights in Mar 2025

2/10 Terrible

Danica

Travelled with family

18 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed here for a couple of days. The hotel, food etc is fine. What ruined the trip for us was the high pressure sales of a time share/ holiday club. They harassed us into spending 2 hours of a short trip on a sales pitch. The guy who did the tour was lovely but this wasn’t how we wanted to spend a short vacation. We also waited 4 hours past check out for one of our rooms!!! The front desk area is just full of annoyed customers, due to misleading room credit, late check ins etc.

Stayed 1 night in Aug 2025

10/10 Excellent

Bryant

Travelled with group

18 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good food options comfortable beds.

Stayed 3 nights in Jun 2025

10/10 Excellent

Nerisa

18 Aug 2025

Moon Palace was an absolute gem for my 19 year old daughter and I. The staff were professional, extremely polite and friendly. The service was top notch. The place is well maintained with floors that are shiny and pristine. When we ate at a table they would approach us to ask if we needed anything more. They’d clean our table but we were still free to continue sitting and relaxing until we were ready to go. There were 6 restaurants on site with 4 of them requiring reservations. We only ate at the ones without reservations. The food choices were enormous. One restaurant had international food choices including a Jamaican station for local options. The food was buffet style self serve but you can order room service if you rather not dine in the restaurant. You unlock your room door with a wristband that must be worn from check in to check out. You are allowed to stay after check out at 12 noon and have lunch which begins at 1230. There are plenty of activities for all including a water slide for kids and a splish splash area. You can swim with dolphins. One pool is very long and there are multiple pools. Beach chairs and umbrellas are free on a first come first serve basis. You have plenty of free beach towels. The bed was comfortable. The salespeople in the lobby do try to upsell you more activities that you would pay additionally for, all to keep you onsite. That was annoying and we turned it all down. There was plenty of free activities. We will be back next year!!

Stayed 2 nights in Aug 2025

8/10 Good

shanice

Travelled with family and small children

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my Stay

Stayed 3 nights in Aug 2025

10/10 Excellent

Earl

17 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2025

2/10 Terrible

nazanin

Travelled with group

17 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I was very disappointed with my stay at this hotel. The staff were consistently rude and unhelpful, which made the experience unpleasant. The food was very bad with little variety, nothing close to what you would expect from a 5-star hotel. Overall, the service and quality did not match what was promised, and I would not recommend this property.

Stayed 6 nights in Aug 2025

6/10 Okay

Iris

17 Aug 2025

Disliked: Staff & service

Stayed 1 night in Aug 2025

10/10 Excellent

Tamesha Latoya

Travelled with family

17 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent. I stayed at many resorts and this one is the best by far.

Stayed 5 nights in Aug 2025

6/10 Okay

Jaimie

Business traveller

17 Aug 2025

Liked: Cleanliness

Disliked: Staff & service

The food quality was average, the bed quality was average as well.

Stayed 1 night in Aug 2025

10/10 Excellent

Jeimmy

Travelled with partner

16 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stayed! The hotel and Expedia upgraded our room to ocean view. Awesome property lots to do right in the ground, dolphins kayaking snorkeling- we did the catamaran. Such a vibe! Love the views from every where- the beach area clean and lots of chairs. Pretty knoll space- 3 in total. Many things to do around the resorts- SPA huge!! Biggest I even been, ice room pool many rooms. Food was good, buffet and like 4 other restaurant to eat from plus grill jerk chicken on the beach. Have so many things that went well, good time overall! Only draw back property is 1 hour 30 min from the Montego Bay airport.

Stayed 3 nights in Aug 2025

10/10 Excellent

Alexandra

Travelled with family

16 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Aug 2025

10/10 Excellent

Tal

16 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Located perfectly on the most beautiful spot in Ocho Rios. Short walk or drive from major touristic attractions . We Loved the hotel spaces . Food options were vast and the restaurants were amazing . Everything super clean and the staff was so so nice and helpful always . Only issue - shower dispensers for shampoo and conditioner were terrible , had to resolve to use my mini ones because they would not work , and there was no body wash. Thank you for a lovely stay

Stayed 3 nights in Aug 2025

10/10 Excellent

Owen

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group

15 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

One of the best hotel in the world.

Stayed 3 nights in Aug 2025

6/10 Okay

Babadayo

Travelled with family

15 Aug 2025

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

I have a membership of the palace but staff customer service have declined. Poor service

Stayed 2 nights in Aug 2025

8/10 Good

Harish

Travelled with family, Travelled with group

15 Aug 2025

Liked: Amenities

Vegetarian food options are limited. Vege options were mixed with meat/seafood. Quality of fruit was sub optimal. Although papaya is available year around, option was not available when we were there. Disconnect between front desk/request call and service staff.

Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen Enoch

Travelled with family

14 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff, food and amenities were great. We had a good time and will be back again

Stayed 4 nights in Jul 2025

6/10 Okay

EDNA

Travelled with family

14 Aug 2025

Liked: Staff & service

The rooms were very small bathroom was dirty smelled awful plumbing issues Management was not very concerned because they were very busy and overbooked Never would visit moon palace again in Jamaica food was not very good serving staff was not friendly

Stayed 5 nights in Aug 2025

10/10 Excellent

Alejandro

14 Aug 2025

Stayed 5 nights in Aug 2025

Moon Palace Jamaica – All Inclusive

Choose dates to view prices

Photo gallery for Moon Palace Jamaica – All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

View all photos for Deluxe Ocean View

Deluxe Ocean View

View all photos for Deluxe Resort View

Deluxe Resort View

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Deluxe Resort View with Balcony - Kids & Teens Free

View all photos for Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

Deluxe Resort View - Book 4 nights, Get 2 Free nights at Punta Cana

View all photos for Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

Deluxe Resort View with Balcony - Book 4 nights, Get 2 Free nights at Punta Cana

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Hotel Riu Ocho Rios - All Inclusive

About this property

Moon Palace Jamaica – All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Activities and facilities/equipment

Water activities

Land activities

Lessons/classes/games

Entertainment

Awards and affiliations

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Optional extras

You need to know

We should mention

Property is also known as

Reviews

Moon Palace Jamaica – All Inclusive Reviews

Very good