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Portola Hotel & Spa at Monterey Bay

4.0 star property

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Photo gallery for Portola Hotel & Spa at Monterey Bay

2 bars/lounges
2 restaurants, breakfast served
2 restaurants, breakfast served
Property entrance
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Fisherman's Wharf
    ‪3 min walk‬
  • Cannery Row
    ‪14 min walk‬
  • Monterey Bay Aquarium
    ‪3 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Accessible (Portola)

9.6 out of 10
Exceptional
(5 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Portola)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Courtyard)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Portola)

9.2 out of 10
Wonderful
(118 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

1 bedroom, premium bedding, pillow-top beds, in-room safe

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(201 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds (Partial Harbor View)

8.8 out of 10
Excellent
(13 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

9.2 out of 10
Wonderful
(24 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Courtyard)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed (Courtyard)

9.6 out of 10
Exceptional
(14 reviews)
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds (Courtyard)

7.8 out of 10
Good
(12 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbour View (Partial)

1 bedroom, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Harbour View (Partial)

  • Harbour view
  • Sleeps 3
  • 1 King Bed

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Exterior

Hyatt Regency Monterey Hotel & Spa

  • Pool
  • Hot tub
  • Spa
  • Free airport shuttle
4.3 out of 5, Excellent, (1398)
The price is CHF 266
for 1 room
includes taxes & fees
28 Jul - 29 Jul
Hyatt Regency Monterey Hotel & Spa

About this property

Portola Hotel & Spa at Monterey Bay

Pet-friendly resort connected to the convention centre in Monterey with 2 restaurants
This smoke-free resort features 2 restaurants, a full-service spa and an outdoor pool. Additionally, 2 bars/lounges, a fitness centre and WiFi in public areas are on-site. Housekeeping is available on request.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Services include massages.
Our customers tell us that they can't get enough of the comfortable beds at Portola Hotel & Spa at Monterey Bay. During your stay, you'll be connected to the convention centre and just a quick walk from Fisherman's Wharf. You'll find features such as 2 restaurants, 2 bars and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Grab something to eat at one of the 2 restaurants, or stop for a drink at one of the 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to massages at the spa
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • Guests really like the accommodation for the cleanliness, comfy beds and spaciousness
  • Just a 4-minute walk from Fisherman's Wharf and 15 minutes on foot from Cannery Row
  • Pets welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Portola Hotel & Spa at Monterey Bay offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have WiFi for a fee.

Spa services, a terrace, and a vending machine are also featured at the business-friendly Portola Hotel & Spa at Monterey Bay. Parking is available for a fee. A complete renovation of Portola Hotel & Spa at Monterey Bay was completed in December 2020.

This 4-star Monterey resort is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.
Jacks Monterey – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub – This restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open selected days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 37.17 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from February 10 2025 to June 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues

Access methods

Staffed front desk

Pets

  • Pets: USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 58.18 per stay.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults and USD 5 to 10 for children
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self-parking fee: USD 29.04 per night (in/out privileges)
  • Valet parking fee: USD 37.17 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1783 out of 2688 reviews
Rating 8 - Good. 511 out of 2688 reviews
Rating 6 - Okay. 239 out of 2688 reviews
Rating 4 - Poor. 83 out of 2688 reviews
Rating 2 - Terrible. 72 out of 2688 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing shower

Ok sized room. Beautiful view of the harbor with seguls for alarm clocks. Very comfy bed and bedspread. Amazing shower.
Stayed 2 nights in Apr 2025

6/10 Okay

david

Liked: Cleanliness, staff & service
For a hotel this size there should have been a second pool and hot tub. It felt more like staying at a timeshare than a spa. The staff were all very friendly and the rooms were clean and comfortable.
Stayed 1 night in Apr 2025

6/10 Okay

Charlotte

Stayed 2 nights in Apr 2025

10/10 Excellent

Therisa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location location location

Check in was great! Hotel was very convenient and beautiful. Everything we wanted to do was walking distance. Would definitely stay again!
Stayed 1 night in Apr 2025

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family friendly hotel

We stayed there as a family and had a great stay! Great location, close to restaurants and the wharf. Our dog received a bandana at check-in. Dog beds and bowls also available upon request.
Stayed 2 nights in Apr 2025

10/10 Excellent

Rod

Stayed 3 nights in Apr 2025

10/10 Excellent

Devin

Stayed 3 nights in Apr 2025

6/10 Okay

Verified traveller

Business traveller

Too expensive and poor value

I had booked this room 7 months in advance yet when I checked in I was told they were full and my room was downgraded but charged the same price. I was told to check back each day to see if the room I booked and paid for was available but why would I have to do that for 4 days; just poor thinking. Also how can rooms that are over $500 a night not have any water in them even for purchase yet have coffee machines in the room. There was no in hotel access to simple convenience items like water or snakes unless it was in a vending machine near the ice that wouldn’t take credit cards. Overall poor value but the staff were relatively good otherwise.
Stayed 3 nights in Apr 2025

8/10 Good

April

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Very convenient location. Good facilities.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anne

Stayed 1 night in Mar 2025

10/10 Excellent

Daniel, Santa Monica

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Angela, Redmond

Stayed 1 night in Apr 2025

2/10 Terrible

Craig

Travelled with family
Disliked: Cleanliness, staff & service

Don’t clean

Didn’t clean the room. You must request room cleaning, as they claim this is to save the environment. Really it saves a lot in costs for the hotel, even after requesting our room to be cleaned it wasn’t. Not what you expect for a hotel of this price
Stayed 3 nights in Apr 2025

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient location to see and explore Monterey Bay. Our family with two small children were able to easily walk to the aquarium, the wharf and the delicious restaurants and bakeries. The room itself was clean and quiet. It came with everything we bneeded to stay comfortably
Stayed 2 nights in Mar 2025

10/10 Excellent

Ansilla

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel. But like many hotel rooms now, chests of drawers seem to be a thing of the past. I pack in cubes and like to put them away.
Stayed 2 nights in Apr 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
We’ve stayed at the Portola half a dozen times and always enjoyed ourselves. The staff is friendly and attentive, the property is well kept and the location gives you easy walkable access to the pier and to downtown.
Stayed 1 night in Apr 2025

6/10 Okay

Tanya

Travelled with family, Business traveller, Travelled with pets
Liked: Amenities
Bed and pillows were uncomfortable a light in the bathroom was out and the receptacle didn’t work
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wanted to stay off the main tourist areas and this fit the bill. Close enough to walk to the tourist stuff but far enough for peace and quiet. Lovely property
Stayed 2 nights in Apr 2025

10/10 Excellent

Sheila

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was easy and staff were great. Very convenient for Golden State Theatre concerts and wharf. Would love to stay there again,
Stayed 1 night in Apr 2025

6/10 Okay

Kelley

Stayed 2 nights in Apr 2025

10/10 Excellent

María

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have loved to have a microwave in the room. Every day, the room seemed to get surprisingly humid while we were out and we opened the window to cool/dry it out. All that said, we had a great time.
Stayed 2 nights in Apr 2025