6/10 Okay
Helene
9 Oct 2025
Liked: Cleanliness
I booked this room just a couple hours before checking in as I had a change of travel plans. Upon arriving the property seemed promising. I booked a private bedroom with a shared bathroom. But when I was directed to my room it felt like a maze to find it on the 4th floor. Previous floors had a secondary staircase for emergency fire exits, while the 4th floor only had one narrow staircase with no secondary fire exit. I’m not sure if that’s a fire code violation in Montreal or not but it made me feel anxious, claustrophobic, and unsafe. I spoke to the front desk about it and they showed me another room on the floor bellow, which was the floor with an emergency exit. I said yes to this room and only after was told it would be an extra $100 for that room. I was really not pleased with that so I asked if they could just cancel my reservation, especially since I had only booked it a couple of hours before, and I would relocate somewhere else. The staff said they could cancel it but I would be charged a fee of basically the cost of my night. I really wasn’t impressed with how this was dealt with. It was a nice enough place and in a good area and if on the floors bellow 4 I would say it’s a good deal. But my experience won’t have me returning.
Helene
Stayed 1 night in Oct 2025
