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The Hermitage Hotel Mount Cook

4.5 star property

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Photo gallery for The Hermitage Hotel Mount Cook

Bar (on property)
Bar (on property)
Front of property
Reception
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Parking included

Explore the area

View in a map
89 Terrace Road, Mount Cook National Park, Mount Cook, 7999
  • Place, Sir Edmund Hillary Alpine Centre
    ‪2 min walk‬
  • Place, Aoraki / Mount Cook Visitor Center
    ‪5 min walk‬
  • Place, Aoraki / Mount Cook

Room options

View all photos for Standard Double or Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double or Twin Room, Mountain View

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Premium Room, 1 King Bed, Mountain View

Premium Room, 1 King Bed, Mountain View | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Premium Room, 1 King Bed, Mountain View

  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Premium Twin Room, Mountain View

8.8 out of 10
Excellent
(6 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Twin Room, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Signature Twin Room, Mountain View

10.0 out of 10
Exceptional
(6 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 1 Queen Bed, Mountain View

Iron/ironing board, free WiFi, bed sheets, wheelchair access

Standard Double Room, 1 Queen Bed, Mountain View

7.4 out of 10
Good
(8 reviews)
  • 17 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Twin Room, Mountain View

View from room

Superior Twin Room, Mountain View

8.8 out of 10
Excellent
(17 reviews)
  • 26 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Mountain View

Signature Room, 1 King Bed, Mountain View | Iron/ironing board, free WiFi, bed sheets, wheelchair access

Signature Room, 1 King Bed, Mountain View

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Mt Cook Lodge & Motels

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 84 reviews
The price is CHF 135
includes taxes & fees
9 Oct - 10 Oct
Mt Cook Lodge & Motels

About this property

The Hermitage Hotel Mount Cook

Luxury hotel with 2 restaurants and 24-hour front desk
2 restaurants, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a meeting room.
The Hermitage Hotel Mount Cook offers 164 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Mount Cook hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at The Hermitage Hotel Mount Cook. During your stay, you're just a quick walk from Mount Cook National Park. Free WiFi in public areas, free self-parking and 2 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes hiking/biking trails and bicycles to rent
  • Steps from Sir Edmund Hillary Alpine Centre and Mount Cook National Park
There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury The Hermitage Hotel Mount Cook. Self parking is free.

This 4.5-star Mount Cook hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:00 AM.
Alpine Restaruant – This buffet restaurant serves breakfast, lunch and dinner. Reservations are required.
Panorama Room – On-site restaurant. Reservations are required. Open daily.
Snowline Bar – On-site bar. Open daily.
Sir Edmund Hillary Cafe – On-site café. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: NZD 42 for adults and NZD 22 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alpine Restaruant
  • Panorama Room
  • Sir Edmund Hillary Cafe
  • Snowline Bar

Things to do

  • Bicycle rentals
  • Hiking/biking trails

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 42 for adults and from NZD 22 for children
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Hermitage Hotel Mount Cook
Hermitage Mount Cook
The Hermitage Mount Cook
The Hermitage Hotel Mount Cook Hotel
The Hermitage Hotel Mount Cook Mount Cook
The Hermitage Hotel Mount Cook Hotel Mount Cook

The Hermitage Hotel Mount Cook Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 495 out of 1006 reviews
Rating 8 - Good. 331 out of 1006 reviews
Rating 6 - Okay. 108 out of 1006 reviews
Rating 4 - Poor. 44 out of 1006 reviews
Rating 2 - Terrible. 28 out of 1006 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jayasimha

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jun 2025

10/10 Excellent

Timothy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

grant

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Vibhu

Liked: Cleanliness, amenities, property conditions & facilities
Good property
Stayed 1 night in Jun 2025

10/10 Excellent

Jack

Stayed 1 night in Jun 2025

10/10 Excellent

Romika

Stayed 1 night in Jun 2025

10/10 Excellent

Reddy, Cumming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic views with perfect location! I don’t think I could’ve asked for better hotel.
Stayed 1 night in Jun 2025

8/10 Good

Connie

Travelled with partner
Liked: Cleanliness
Good environment but bad service, not any service to help customers in snow days. We pay so expensive price but even didn’t help us to remove snow in car park. View is beautiful but room is ver small and limited facilities and dining is expensive, everything in this hotel is expensive
Stayed 2 nights in Jun 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Teck Kee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome view of Mt Cook from our room.
Stayed 1 night in May 2025

8/10 Good

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great location for exploring Mt. Cook/Aoraki National Park! While there was free parking, I could see how it may get filled up during busy season. The rooms were spacious and had great views; however, you could hear your neighbors clearly and the water pressure in the bathroom was pretty low. Restaurants and activities on site for convenience.
Stayed 1 night in Jun 2025

10/10 Excellent

Adele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a good view from the hotel. Room was spacious and beds were comfortable. House keeping did a really good job thank you!
Stayed 2 nights in May 2025

8/10 Good

Steven Kim Seng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Stayed 2 nights in May 2025

10/10 Excellent

Eduardo

Stayed 1 night in May 2025

8/10 Good

MITSUNORI, Yokohama

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location for travelers and Mountain lovers
Stayed 1 night in May 2025

4/10 Poor

Celeste

Stayed 1 night in May 2025

10/10 Excellent

Bomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good parking, food, and location
Stayed 2 nights in May 2025

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities
The views were incredible Staff amazing
Stayed 1 night in Apr 2025

10/10 Excellent

WEI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
很好，住的很开心，自助餐还有米饭饺子味增汤等等，很丰富，这是我在新西兰最难忘的酒店
Stayed 2 nights in Apr 2025

10/10 Excellent

Sandra

Liked: Staff & service
Overall very convenient location!
Stayed 1 night in Mar 2025

8/10 Good

Donald, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and mountai views.
Stayed 1 night in Mar 2025

10/10 Excellent

Sai, Aldie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A look at NZ's biggest hill

Disappointing we had to wait for the room to be cleaned as their check in time is an hour later than anywhere else we have stayed, otherwise staff were friendly and helpful. Looking for the entrance to our accommodation block we could not find it at we thought it was the laundry/housekeeping area will trolleys of laundry at the entrance and in the hallway to the room. Food was excellent, room was neat and tidy, overall it was a pleasant stay.
Stayed 1 night in Mar 2025

4/10 Poor

Julie, Sherwood Park

Liked: Staff & service
Disliked: Amenities
Disappointed with this property. For the price I would’ve expected a lot more. Rooms are old and not updated. There is very limited parking and not many options for evening dining.
Stayed 1 night in Dec 2024

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Dec 2024