As soon as I booked, I wanted to cancel. The contract resembles the nightmares written about in the Wall Street Journal and the New York Times. Since our reservation was non-refundable, I was compelled to sign the contract even though I would never agree to such terms under normal circumstances. VRBO should offer a 24 hour cancellation clause for these situations. A few points that were unsettling were the high fees for random reasons. You can be charged for literally anything. During my stay, avoiding fees was on my mind, making the trip less relaxing. Break a mismatched dish or lose a dollar store fork, pay a fee. Leave dishes in the dishwasher, pay a fee. Leave dirty towels, pay a fee. (What's the point of having towels if you might get them dirty!. And their right to enter your place and evict you immediately if it's not clean enough (whatever that means). Very anti-renter language was a turn off. Then the "verification process" requires emailing them sensitive information, which I wouldn't do, so they met me at the condo when I arrived. I did appreciate that. The interesting thing about an anti-renter contract is that the place was not very clean. Those dirty towels, they would charge me for...I had a towel with make-up stains on it. There were large marks on the walls, mismatched paint on the walls, and trash under the beds and behind the sofa. So while it is an ocean front unit, there are lots of amenities to enjoy. I would not rent from this company again.