4/10 Médiocre
Jing Yu
Voyage en famille
21 nov. 2025
At first, they were very welcoming when we checked in, but on the third day we were pressured into attending their hotel presentation. When we said we didnât want to join their hotel membership program (which requires a fee), the staffâs attitude changed instantly. When we tried to leave, they even stopped us and said, âYou donât want the gift anymore?â
Later, we ran into the staff who had tried to bring us to the presentation. After realizing we didnât sign up for their membership, I greeted him, but he just stared at me with wide eyes and didnât respond at all.
On the second-to-last day of our trip, we ran out of laundry detergent and went to the front desk to ask for more. They told us it was only available from 9 a.m. to 5 p.m. Yes, it was after hours, but I felt they were being too rigid. We were leaving the next morning, so we wanted to finish our laundry and even explained the situation to them, but all they said was âsorry.â
Then at check-out the next day, they didnât even say goodbye. They didnât look up and just gave us a half-hearted âthank you.â The hotel facilities are great, but I think the staff definitely need more training.
Jing Yu
Séjour de 5 nuits en novembre 2025
























