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Robertson Hotel

3.0 star property

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Photo gallery for Robertson Hotel

Property entrance
Daily cooked-to-order breakfast for a fee
Studio Type | In-room safe, rollaway beds, free WiFi, bed sheets
Front of property
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Room service

Explore the area

View in a map
J. Miranda Avenue, Naga City, Camarines Sur, Naga, Bicol, 4400
  • Place, Basilica of Our Lady of Penafrancia
    ‪13 min walk‬
  • Place, Basilica of the Nuestra Senora de Penafrancia
    ‪13 min walk‬
  • Place, SM City Naga
    ‪1 min drive‬

Room options

View all photos for Standard Single - 1 Single Bed

Standard Single - 1 Single Bed | In-room safe, rollaway beds, free WiFi, bed sheets

Standard Single - 1 Single Bed

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double

Standard Double | In-room safe, rollaway beds, free WiFi, bed sheets

Standard Double

8.6 out of 10
Excellent
(4 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | In-room safe, rollaway beds, free WiFi, bed sheets

Family Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

Similar properties

Exterior
Ragazzi Resort Hotel
Naga
  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.0 out of 5, Very good, 6 reviews
The price is CHF 40
includes taxes & fees
23 Jun - 24 Jun
Ragazzi Resort Hotel

About this property

Robertson Hotel

This hotel features 24-hour room service, concierge services and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk and a front desk safe.
Robertson Hotel offers 72 air-conditioned accommodations with a safe and free newspapers. Smart televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Naga hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Our customers tell us that they enjoy the room service at Robertson Hotel. During your stay, you'll be within walking distance of Bicol Medical Center. Features include free WiFi in public areas and free self-parking, plus breakfast (surcharge).
  • Free WiFi
  • Free self-parking
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Within a 15-minute walk of Bicol Medical Center and Basilica of Our Lady of Penafrancia
  • Airport shuttle service available for a fee
Robertson Hotel offers its guests concierge services, laundry facilities, and dry cleaning/laundry services. Public spaces have free WiFi. An airport shuttle (available on request) is available for a fee. Robertson Hotel also features 24-hour room service, a front desk safe, and an ATM. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Naga hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 6 AM to 9:30 AM.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 10:30 AM to 1:30 PM at scheduled times and on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 6 AM to 9:30 AM for a fee: PHP 491.20 per person

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • In-room dining only

More

  • Air conditioning
  • Free daily newspapers
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Customers may be requested by the property to provide a health declaration (issued within 3 days prior to check-in).

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Robertson Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 750.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately PHP 491.2 per person
  • Airport shuttle fee: PHP 300 per person (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 750.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Robertson Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Robertson Hotel Naga
Robertson Naga
Robertson Hotel Naga
Robertson Hotel Hotel
Robertson Hotel Hotel Naga

Robertson Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 28 out of 70 reviews
Rating 8 - Good. 31 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 3 out of 70 reviews
Rating 2 - Terrible. 1 out of 70 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
This is my fith time staying at the Robertson Hotel. This stay has been every bit as enjoyable as the previous ones
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Marcelino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes. Convenient to shops
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Ruby Abraham

Liked: Cleanliness, property conditions & facilities
Great location. Easy access. Budget friendly
Stayed 1 night in Dec 2024
Verified

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff are friendly. room is a little small but overall ok.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

CHRISTINA JOY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and good to rest for a night. This is not a fancy hotel where you can do a staycation.
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I itially book a room for myself and my wife for the first night and just myself the second night. I extended my solo stay for an additional night and my wife rejoined me for a fourth night. Obviously we were very pleased with all aspects of the hotel and will continue to stay there in the future.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service and other staff are polite, accommodating, respectful, and well mannered.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. The bed was very comfortable and I like the fact that it has a real comforter. The housekeeping staff was very attentive, helpful and friendly. I wished there were more choices of restaurants around the property.
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to my appointments
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good customer service from
Stayed 6 nights in Sep 2024
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small
Stayed 1 night in May 2025
Verified

8/10 Good

Franklin-Mark

Liked: Staff & service, amenities, property conditions & facilities
Like: clean, attentive staff Not Like: no restaurant, no pool in the building.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Segundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in Naga City Cam Sur Philippines

The hotel is affordable and clean. The room is small though but everything inside, including beddings, towels are new. There is no restaurant inside the hotel but there are many places to eat within walking distance. The receptionists and room service crew are extremely helpful. Shuttle service to airport is available and inexpensive. I will definitely stay in this hotel on my next visit to Naga.
Stayed 2 nights in Mar 2018
Verified

6/10 Okay

Farley

Liked: Cleanliness
It's okay
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Even for the cheap price, it's still a very tiny room. Barely enough for 1 person. Also, internet doesn't work so good. Very inconsistent.
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Parvinder

Disliked: Amenities, property conditions & facilities
We stayed in the property last year in the same room. This time the place was rundown and the toilet was blocked. We called maintenence everyday to unblock the toilet brcause it wouldnt flush. Last year they provided coffee. This year the were charging 350PHP for two small cups of coffee. We will never stay there again. There are many better hotels in the vacinity at the same price or cheaper.
Stayed 3 nights in May 2025
Verified

6/10 Okay

maria elisa

They put the duvet on the left side instead on the right
Stayed 1 night in May 2025
Verified

2/10 Terrible

Wossen

It’s not a hotel something else sound blackout no AC you will feel you still sleep as a homeless on the street. I don’t believe that I don’t recommend for nobody.
Stayed 6 nights in Dec 2024
Verified

8/10 Good

joey de los

Liked: Staff & service
Limited transportation at nite. Wifi keeps on disconnecting.
Stayed 8 nights in Feb 2024
Verified

8/10 Good

Franklin-Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 1 night in Mar 2023
Verified

6/10 Okay

EMEGIN

Liked: Cleanliness, staff & service
Disliked: Amenities
I only like the shuttle service going to airport.The price is too expensive for no coffee complimentary. The space is very small. Bathroom sink drain is not working properly. Poor construction of bathroom. No restaurant in the property. I will not stay and not recommend this place.
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Ayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
💓💓💓💓
Stayed 1 night in Nov 2024
Verified

8/10 Good

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Service is great! Comfy beds. The bathrooms, though small, is adequate.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Ace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: - convinient location - responsive and very efficient staff especially Zoila. She’s very accommodating and helpful. - attentive staff Cons: - we didn’t complain but the pillow case doesn’t smell good and the fabric of the towels are too rough. All in all.. it was a great experience.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness
The old smell of the room not fresh it’s smell moist
Stayed 1 night in Dec 2019