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Hakuba Alps Hotel

3.0 star property

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Photo gallery for Hakuba Alps Hotel

Public bath
Exterior
Property amenity
Luxury Suite | 1 bedroom, bed sheets
Seasonal outdoor pool, a natural pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Spa
  • Pool
  • Breakfast available
  • Housekeeping
  • Air conditioning

Explore the area

View in a map
12851 Chikuniotsu, Kitaazumi-gun, Otari, Nagano
  • Place, Hakuba Norikura Onsen Ski Resort
    ‪1 min walk‬
  • Place, Tsugaike Ski Resort
    ‪3 min drive‬
  • Place, Hakuba Koruchina Ski Area
    ‪3 min drive‬

Room options

View all photos for Standard Room

Standard Room | 1 bedroom, bed sheets

Standard Room

8.0 out of 10
Very good
(4 reviews)
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 2 Single Futons

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | 1 bedroom, bed sheets

Standard Twin Room, 2 Single Beds

  • 26 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, bed sheets

Deluxe Room

8.0 out of 10
Very good
(1 review)
  • 48 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Junior Suite

Junior Suite | 1 bedroom, bed sheets

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 42 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Luxury Suite

Luxury Suite | 1 bedroom, bed sheets

Luxury Suite

  • 100 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Family Studio

Family Studio | 1 bedroom, bed sheets

Family Studio

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 Single Bunk Bed and 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds | 1 bedroom, bed sheets

Superior Twin Room, 2 Single Beds

  • 38 sq m
  • Mountain view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | 1 bedroom, bed sheets

Superior Room

  • 38 sq m
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Japanese-style Room

Japanese-style Room | 1 bedroom, bed sheets

Japanese-style Room

  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 4 Single Futons

View all photos for Japanese-style Room, 1 Bedroom, Pets allowed

Japanese-style Room, 1 Bedroom, Pets allowed | 1 bedroom, bed sheets

Japanese-style Room, 1 Bedroom, Pets allowed

  • 55 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 5
  • 2 Single Beds and 3 Single Futons

View all photos for Standard Suite, 1 Bedroom, Pets allowed

Standard Suite, 1 Bedroom, Pets allowed | 1 bedroom, bed sheets

Standard Suite, 1 Bedroom, Pets allowed

  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 2 Single Sofa Beds

Similar properties

Exterior
Hotel Green Plaza Hakuba
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
4.0 out of 5, Very good, 62 reviews
The price is CHF 152
14 Dec - 15 Dec
Hotel Green Plaza Hakuba

About this property

Hakuba Alps Hotel

Mountain ski retreat with 3 restaurants and full-service spa
Spend your day on the slopes, and return to Hakuba Alps Hotel to take a dip in Access to hot tub and relax in a full-service spa.
Hakuba Alps Hotel offers 121 accommodations with complimentary slippers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, bidets and complimentary toiletries. Housekeeping is provided on a daily basis.
Hot springs and complimentary bicycles are featured at the hotel. A seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, HakubaNorikuraOnsen. The spa is equipped with a sauna. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). There are hot springs on site.

During your stay at Hakuba Alps Hotel, you're just a quick walk from Hakuba Norikura Onsen Ski Resort. Free WiFi in public areas, free self-parking and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy a bite to eat at one of the 3 restaurants
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool or soak in the hot tub
  • Indulge in a treatment at the full-service spa
  • Amenities include a front desk safe, 3 meeting rooms and a gift shop
  • On-site recreation includes hot springs, a steam room and a sauna
  • 8.7 mi (14.1 km) from Hakuba Goryu Ski Resort
Have fun with on-site winter activities, including downhill skiing, sledging and snowshoeing. After a day on the slopes, indulge in a treatment at the full-service spa or soothe your muscles in the hot tub. Hakuba Alps Hotel helps provide the perfect winter holiday with ski storage, ski equipment rentals, and ski passes.

There are 3 restaurants on site. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Otari hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 8:30 AM.
Hakuba Alps Hotel has 3 restaurants on site.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7 AM to 8:30 AM for a fee: JPY 2,200 for adults and JPY 2,200 for children
  • 3 restaurants

Things to do

  • Arcade/game room
  • Downhill skiing
  • Free bicycle rentals
  • Full-service spa
  • Hot springs
  • Hot tub
  • Natural pool
  • Ropes course
  • Sauna
  • Seasonal outdoor pool
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Sledding
  • Snow sports gear
  • Snowshoeing
  • Steam room
  • Water sports equipment

Family friendly

  • Arcade/game room
  • Seasonal outdoor pool

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • Hot/mineral springs
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 16

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 100.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 2200 for adults and from JPY 2200 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakuba Alps Hotel Otari
Hakuba Alps Otari
Hakuba Alps
Hakuba Alps Hotel Hotel
Hakuba Alps Hotel Otari
Hakuba Alps Hotel Hotel Otari

Hakuba Alps Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 12 out of 32 reviews
Rating 8 - Good. 13 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 1 out of 32 reviews
Rating 2 - Terrible. 3 out of 32 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Yenling

Travelled with family
Liked: Staff & service
The carpet was old and smells badly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Adam Nicholas

Stayed 1 night in Mar 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and onsen and 2 minute walk to lifts
Stayed 4 nights in Feb 2025

6/10 Okay

Raquel

Liked: Cleanliness, property conditions & facilities, room comfort

Good but do your research

My new hubby and I stayed here for a few nights for skiing. Overall had a good time the rooms were spacious, clean and tidy and right outside of the ski slope. However no where on the booking told us that there were no currency exchange options or ATM in the hotel. Luckily we had the exact amount of money otherwise we would’ve had to bus it back to a main area (20-40mins) to get cash to hire our ski gear. There’s minimal food options around the area however the hotel had a buffet Brekky/dinner option (no lunch but there is a cafe at the ski slope) which was great and allowed eftpos. Times for this were limited though Brekky only 7-8:30am and dinner 6-8pm. There’s not much in terms of snack food to buy in or around the hotel so be sure to bring some before you get there. While we were out skiing room service came and took our towels but didn’t replace them so we had to grab some from reception but otherwise had a good stay. The outdoor pool party area was awesome with outdoor hot tubs which was a highlight. The hotel had an eery haunted vibe to it but added some character so we didn’t mind.
Stayed 2 nights in Jan 2025

10/10 Excellent

Clyner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service and staff. The facility is a little dated but otherwise very clean and well-maintained.
Stayed 3 nights in Jan 2025

8/10 Good

Lawrence

Stayed 1 night in Dec 2024

8/10 Good

マサオ

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
設備が色々そろっていて楽しめる施設
Stayed 1 night in Aug 2025

8/10 Good

Takuya

Stayed 1 night in Aug 2025

10/10 Excellent

SABUROU

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Chizuru

Liked: Cleanliness, staff & service, property conditions & facilities
繁忙期にお邪魔しましたが、
Stayed 2 nights in Aug 2025

10/10 Excellent

??

Stayed 1 night in Aug 2025

2/10 Terrible

AKIKO

Stayed 2 nights in Aug 2025

8/10 Good

NOBUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

魚掴みに羊にえさやり、

スタッフがとても親切でした。リフトの上での朝ごはんが楽しかった。 リフトで帽子を落としてしまったのですが、見つけてくれました。 色々イベントもあり、子供連れには快適でした。
Stayed 2 nights in Jul 2025

6/10 Okay

Yoshiharu

Liked: Staff & service
建物は古いですが、広さは満足でした。 食事はバイキングでしたがもう少し料理数があれば更に良かったです。
Stayed 1 night in Jul 2025

10/10 Excellent

賢之

Stayed 1 night in Jul 2025

4/10 Poor

トオル

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
多くの人が言っているようにスタッフはフロントもレストランも一切笑顔や活気が全くありません。館内もとてもうす暗いです。朝食は種類もあっておいしいですが夕食は品数少なくメインがローストビーフ、ローストラムのどちらかのみ。ラムは生臭く食べられませんでした。２泊したからいいようなものの、１泊でラムが出たらかなりのショックだと思います。今時よくあるお持ち帰りコーヒーサービスなども無く残念でした。
Stayed 2 nights in May 2025

8/10 Good

Hiromi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
部屋が広くて綺麗だった。スキー場の横だったのでロケーションも最高だった。ただ風呂が熱くてゆっくりつかれなかった。食事は、まあまあだった。
Stayed 1 night in May 2025

8/10 Good

???

Liked: Cleanliness
今回宿泊した部屋はリニューアルしていないタイプのお部屋だったこともありますが 白馬駅周辺から距離がある分、ホテル料金は比較的リーズナブルでお勧めです。 ２０２４年にリニューアルされた、温浴施設「白馬乗鞍アクアオアシス（室内、室外温水プール、屋外サウナ、キッズスペース）」温泉、ゲームセンター、カラオケ、ツリーアドベンチャー、牧場、など様々な施設もあり、特に子供連れのファミリーにコストパフォーマンスが非常によいホテルだと感じました。 近隣に食事が出来る場所があまりないので２泊夕朝食ともにブッフェ付きプランにしました。夕朝食どの料理も美味しくて、無くなるとすぐに補充されますし、ソフトドリンクも込みのお値段で大変充実していると感じました。 レストランや清掃スタッフについては、挨拶・笑顔もあり、大変好感が持てました。 ただ、フロントスタッフの対応について、人材不足で業務がバタついている感じが非常に感じられました。ゲレンデへの行き方やツリーアドベンチャーへの行き方など、館内に案内がなくて分かりづらいので、人材が足りないのであればフロントに確認しなくても宿泊者がすぐわかるように館内案内等を充実させるなどの工夫が必要だと感じました。 総合的には満足したホテルだったので、もっとたくさんの方に知ってもらいたいです。フロント等のサービス力アップに期待しています。
Stayed 2 nights in May 2025

2/10 Terrible

KUBO

Stayed 2 nights in May 2025

8/10 Good

ちから

Stayed 1 night in May 2025

8/10 Good

はやと

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Yasuko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
セルフバーが楽しかった。利用者が少なくて貸し切りのように静かに飲めました。景色も良かった。温泉も広くてゆっくり入れました。朝のバイキングは酢飯やお刺身、ネギマグロなどがあり海鮮丼を自分流で作って朝からしっかりといただきました。
Stayed 1 night in Apr 2025

8/10 Good

俊樹

Liked: Cleanliness, staff & service
夫婦と小学生の子供1人で2泊３日、朝夕食付きで55000円。 朝夕食ともブッフェ形式でした。 スキーシーズン終わりに近かった事もあり、混み合う事なく、料理も特に不満有りませんでした。 建物はそれなりの年季の入り用を感じましたが、よく手入れされていて、清潔感がありました。
Stayed 2 nights in Apr 2025

10/10 Excellent

NAOKI

Stayed 2 nights in Mar 2025

8/10 Good

Hiroya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お酒も安く楽しめました
Stayed 1 night in Mar 2025