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Departure Bay Motel

2.0 star property

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Reception
Room, 1 Queen Bed, Kitchenette | Private kitchen | Coffee/tea maker, electric kettle, cookware/dishes/utensils
Room, 1 Queen Bed with Sofa bed, Kitchenette | Living area | LCD TV
Room, 1 Queen Bed with Sofa bed, Kitchenette | Terrace/patio
Room, 2 Queen Beds | 1 bedroom, laptop workspace, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
2011 Estevan Rd, Nanaimo, BC, V9S 3Y9
  • Place, Departure Bay Ferry Terminal
    ‪12 min walk‬
  • Place, Nanaimo Regional General Hospital
    ‪13 min walk‬
  • Place, Departure Bay Beach
    ‪3 min drive‬
  • Airport, Nanaimo, BC (ZNA-Nanaimo Harbour Water Aerodrome)
    ‪5 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed

7.6 out of 10
Good
(35 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Kitchenette

Room, 1 Queen Bed with Sofa bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed with Sofa bed, Kitchenette

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Kitchenette

Room, 1 Queen Bed, Kitchenette | 1 bedroom, laptop workspace, free WiFi, bed sheets

Room, 1 Queen Bed, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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Exterior
The Port-O-Call Inn & Suites
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  • Free Wi-Fi
  • Restaurant
  • Microwave
3.6 out of 5, Good, 840 reviews
The price is CHF 70
includes taxes & fees
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The Port-O-Call Inn & Suites

About this property

Departure Bay Motel

Motel with free parking, near Departure Bay Ferry Terminal
Along with laundry facilities, this motel has a picnic area and free self-parking. WiFi in public areas is free. Other amenities include a vending machine.
Departure Bay Motel offers 22 air-conditioned accommodations with coffee/tea makers and free toiletries. This accommodation offers separate sitting areas. LCD televisions come with premium cable channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Our customers tell us that they can't get enough of the helpful staff at Departure Bay Motel. During your stay, you're just a quick walk from Beach Estates Park. Free WiFi in public areas, free self-parking and laundry facilities are available.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Amenities include laundry facilities and a vending machine
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 4-minute walk from Beach Estates Park and 15 minutes on foot from Nanaimo Regional General Hospital
  • Pets welcome for a fee
As a guest of Departure Bay Motel, you'll find a vending machine, a picnic area, and laundry facilities. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Nanaimo motel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Tile flooring in room
  • Well-lit path to entrance

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 21.00 per pet, per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of CAD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 21.00 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a first aid kit
The front desk at this property is open daily from 7:00 AM - midnight.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Property Registration Number 5031994

Property is also known as

Departure Bay Motel Motel
Departure Bay Motel Nanaimo
Departure Bay Motel Motel Nanaimo

Departure Bay Motel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 222 out of 557 reviews
Rating 8 - Good. 180 out of 557 reviews
Rating 6 - Okay. 74 out of 557 reviews
Rating 4 - Poor. 39 out of 557 reviews
Rating 2 - Terrible. 42 out of 557 reviews

8.0/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Staff good
Stayed 1 night in Oct 2025

8/10 Good

Johannes

Travelled with family
Liked: Cleanliness, staff & service, amenities
Better than you can expect for a budget price Motel. Staff is very friendly. The location is very convenient. And the hot water I. The shower is properly hot.
Stayed 1 night in Oct 2025

8/10 Good

Anthony

Clean room please
Stayed 1 night in Oct 2025

2/10 Terrible

Raimund

Liked: Cleanliness
Disliked: Property conditions & facilities
If you intend to get some sleep at night, this is the wrong place. Motel washing machines below you until 11 pm and nightshift staff running around in the room above your bed until 4 am are a nightmare.
Stayed 2 nights in Oct 2025

10/10 Excellent

Gurjot, Surrey

Stayed 1 night in Oct 2025

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Verna, Bowmanville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely check in lady
Stayed 1 night in Oct 2025

10/10 Excellent

Myron

Business traveller
Liked: Cleanliness, amenities
Customer service was excellent.
Stayed 1 night in Oct 2025

8/10 Good

Danny

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Alex

Stayed 1 night in Oct 2025

2/10 Terrible

Ken

Stayed 1 night in Oct 2025

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Called ahead to be sure they would be open to let us in and the staff said something like I guess we will wait up for you but we are usually closed at midnight (too late to cancel). Our flight does not arrive until after midnight. Arrived and room was not clean. For $178 it was absolutely totally overpriced unfortunately. Didn’t realize this was a 1 star hotel until it was too late to cancel. The staff was nice in person but would not stay there again for that price
Stayed 1 night in Oct 2025

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

4/10 Poor

Tina

Stayed 1 night in Oct 2025

10/10 Excellent

Cylvia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Work related

My stay with Departure Bay was as always very comfortable and relaxing.
Stayed 1 night in Oct 2025

8/10 Good

Lara

Stayed 1 night in Oct 2025

10/10 Excellent

Neha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent
Stayed 3 nights in Oct 2025

4/10 Poor

Eeva

Stayed 1 night in Sep 2025

8/10 Good

Gurjinder singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Egale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice kitchennette in the room. Hotel is located near a local shopping mall in a walking distance from the Departure Bay Ferry.
Stayed 1 night in Sep 2025

8/10 Good

Dwayne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Understanding the outside light of the rooms is security but need either thicker darker curtains or have dark blinds as you can still see the actual light fixture from out the window when trying to sleep. Thank you.
Stayed 5 nights in Sep 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff 👍 very good prices 👍 definitely rec staying there !
Stayed 1 night in Sep 2025

10/10 Excellent

Genevieve

Stayed 2 nights in Sep 2025

8/10 Good

Tina

Clean quite, very dated.
Stayed 1 night in Sep 2025