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The Grand Hotel Nanaimo

3.0 star property

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Photo gallery for The Grand Hotel Nanaimo

Exterior
Property grounds
Terrace/patio
Outdoor wedding area
Deluxe Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk

Explore the area

View in a map
4898 Rutherford Rd, Nanaimo, BC, V9T 4Z4
  • Place, Long Lake
    ‪3 min walk‬
  • Place, Woodgrove Shopping Centre
    ‪4 min drive‬
  • Place, Departure Bay Ferry Terminal
    ‪8 min drive‬
  • Airport, Nanaimo, BC (YCD)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(73 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

9.0 out of 10
Wonderful
(9 reviews)
  • 35 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Club Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Bathroom sink

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Maple)

Suite, 1 King Bed with Sofa bed (Maple) | Living area | Flat-screen TV

Suite, 1 King Bed with Sofa bed (Maple)

8.0 out of 10
Very good
(2 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

The Grand Hotel Nanaimo

Hotel in Nanaimo with fitness centre and 24-hour front desk
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk and wedding services. Housekeeping is available on request.
The Grand Hotel Nanaimo offers 50 accommodations with a safe and coffee/tea makers. This accommodation offers separate sitting areas and includes desks. Guests can make use of the in-room fridges and microwaves.

Guests can surf the web using complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
The Grand Hotel Nanaimo's great location gets high marks from our customers. During your stay, you're just a quick walk from Long Lake. Features include free WiFi in public areas and free self-parking, plus a restaurant.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include a front desk safe, 5 meeting rooms and a lift
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Long Lake and a 4-minute drive from Woodgrove Shopping Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There are 5 meeting rooms available. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly The Grand Hotel Nanaimo. The hotel can provide concierge services and wedding services. Free self parking is available.

This 3-star Nanaimo hotel is smoke free.

Grand Cru Restaurant – This restaurant serves brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Whik(e)y Bar – On-site bar. Open selected days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Cru Restaurant
  • Whik(e)y Bar

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
A credit card must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Hotel Nanaimo
Grand Nanaimo
Nanaimo Grand Hotel
The Grand Hotel Nanaimo Hotel
The Grand Hotel Nanaimo Nanaimo
The Grand Hotel Nanaimo Hotel Nanaimo

Reviews

The Grand Hotel Nanaimo Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 455 out of 1003 reviews
Rating 8 - Good. 360 out of 1003 reviews
Rating 6 - Okay. 113 out of 1003 reviews
Rating 4 - Poor. 48 out of 1003 reviews
Rating 2 - Terrible. 27 out of 1003 reviews

Reviews

10/10 Excellent

Victor

Stayed 2 nights in Aug 2025

8/10 Good

Joanne

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Yunlu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tina

Travelled with partner
Liked: Property conditions & facilities
very clean, comfortable and nice staff
Stayed 1 night in Jul 2025

10/10 Excellent

sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is awesome, I forgot my favorite socks and they saved them for me.
Stayed 1 night in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Aaron

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service

Not a great value...needs some upgrades.

We had booked for 4, the sofa for our children was a jack knife couch that had ot been vacuumed, so it was full of crumbs for them to sleep on, they had been given 1 pillow and a felt blanket. We asked the front desk to have the bed vacuumed and they said they would bring sheets up and would make up the bed. When we returned the sheets had been dropped off and the bed had not been vacuumed. We went down to the front desk and told the desk. They were concerned they would have to leave the desk unattended, but did find a vacuum to clean the sofa, we had to make up the bed. I called to ask if the TV had access to Netflix, the person laughed and said of course not. It says on hotels.com thereis a relaxing pool, but it was locked up and empty. We got an air matress for the 10 year old to sleep on because the sofa does not fit 2 people. I asked how to turn on the jacuzzi tub, the desk told me none of them are functioning in the hotel. They did let us check in early and waved the fee. Front desk evening woman was very nice...but all alone. The room aside from all that was nice, but not worth the $380ish we were charged on the website.
Stayed 1 night in Jul 2025

2/10 Terrible

Jasvinder

Travelled with family
Disliked: Cleanliness, staff & service
Its at a convenient location. The surrounding area is clean but the rooms have stained and dirty carpets which are smelly. No water filter. The hallways smell a lot. The underground parking lot is dirty.
Stayed 1 night in Jul 2025

8/10 Good

Jasing

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was unique with its feel and memorabilia from the British era. Also the size of the room and how wonderfully quiet it was: we couldn't hear our neighbours at all! Wonderfully thick, cozy coverings on the bed. Room felt clean, and the deep tub was awesome! Overall a very pleasan experience. My only complaints for the room... Could have used a footstool and better/brighter lighting. Complaints in regards to the hotel... Offering some type of breakfast during the weekdays would be convenient, and longer hours for the whisky bar and restaurant.
Stayed 1 night in Jul 2025

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

4/10 Poor

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
The night shift person on duty at the hotel front desk was so rude.
Stayed 2 nights in Jul 2025

10/10 Excellent

Steven

Stayed 3 nights in Jul 2025

8/10 Good

Edgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything, especially the Ferry Terminal
Stayed 1 night in Jul 2025

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Few amenities for price
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel for the price in Namaimo

This is a very nice hotel in a convenient location. We like to e-bike and the hotel is a half kilometer from two bike trails that parallel highways 19 and 19A. We biked the N&L Trail, Nanaimo Parkway Trail and a few connector trails, about 45 km. There are plenty of places to eat within a lm of the hotel. The staff even provided a safe place to store our bikes overnight. It was so nice and convenient we stayed 3 nights. It’s also close to the ferry terminal for the ferry to Horseshoe Bay.
Stayed 2 nights in Jul 2025

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Sasha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
such a beautiful place, even more so than in the pictures. such a beautiful restaurant with amazing food and service! was blown away by the price and would definitely recommend them!
Stayed 1 night in Jul 2025

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Jack

Travelled with partner
Hotel staff was very polite and helpful. Inconvenient to have to ice at the front desk. Coffee was not warm either. Room was nice. Hotel is a bit dated. Pool hasn't been open for years
Stayed 3 nights in Jul 2025

2/10 Terrible

Arlene

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in made a horrible comment!! Never stay again. Change the staff at the front desk, unprofessional !
Stayed 1 night in Jun 2025

10/10 Excellent

Gerry

Liked: Cleanliness, staff & service, property conditions & facilities
Classy place
Stayed 1 night in Jul 2025

10/10 Excellent

Alain

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
great place quiet and clean very friendly staff
Stayed 1 night in Jun 2025

2/10 Terrible

CAROLYN SHERWOOD

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never recommend this hotel to anyone! Our room completely flooded from the room above us having a jetted bath. Apparently the tub has been broken for a while and for some absurd reason the hotel hasn’t had it fixed. Needless to say, every time someone has a bath, the floors below flood. The hotel was fully booked so they did not give us a new room. We were told we would get a refund for the night but we’d have to book and pay for another hotel. Absolutely unacceptable! We still haven’t received our refund!
Stayed 1 night in Jul 2025

6/10 Okay

Stephen

Liked: Staff & service
Disliked: Property conditions & facilities
Limited food choice around the property though its a short drive to food etc. High end Whiskey bar but not a casual place to drink after coming back to hotel. Staff are great.
Stayed 2 nights in Jul 2025