lovely quaint hotel, great location, sweet leaning continental breakfast, inviting entrance and common area.
would like to see an upgraded coffee experience, but one of the best coffee shops on island is across the street. will return
Best is location. Noisy from street and room to room. Shower and sink water temperatures wildly inconsistent. Hair dryer useless. Lack of windows in room. Felt closed in and claustrophobic. Breakfast lacked variety day to day. Very much overpriced for what you get.
Enjoyed our stay. Staff was very helpful & friendly. The hotel was clean and bright with modern decor. I enjoyed the fire pit out back to just relax. The continental breakfast was wonderfully sugary and sinful.
Generally nice people, but some need basic training in Customer Relations.
Several issues with the room 209 which I outlined to the Management in my review. Unfortunately, I only received a canned response.
Great stay. Easy check in check out. Nice breakfast . The building is old so the floor was irregular . Be steady on your feet
Easy walk to the ferry terminal. Will stay again.
We LOVE 21 Broad. We make it a point to stay here whenever we come to Nantucket. Itâs so charming. The staff are all friendly and helpful every single time. The morning coffee and continental breakfast is great - there are a lot of options from yogurts, to gf doughnuts, to eggs with a savory salt. Yum! The back patio is quiet and cozy. You canât beat the location. There is a bonus front porch with chairs for people watching or just resting your legs after a day of shopping at all the great shops nearby. Thank you 21 Briad for another great experience. We will return.
Great accommodations! Clean, comfortable, and classy. Very friendly and personable staff and excellent hang out areas on front porch and back deck area. Location in town a plus but can but a bit loud at night with passers by if you have a room on Broad Street.
Most of the staff were excellent and the room was visually appealing but the room had a horrendous smell. It was a very strong musty spell. We notified staff and they sent maintenance right up to inspect. They identified leaking around the ac unit in the ceiling and changed the air filter. It did help slightly for a few hours along with all the windows open but it persisted through out the stay.
Such a cute place! The staff was so friendly and accommodating. I loved the coffee, water, and ice cream stations. They had many nice offerings for free throughout the day. The rooms were always so fresh and clean. Beds and pillows were very comfortable. It is located right in the middle of downtown so you can walk to everything! Also, the ferry depot is right up the street!
The staff was excellent; the ambiance was attractive; the decor was elegant;m. We would suggest some variety at breakfast, especially with respect to diet sensitivity.