24 févr. 2024 par Guest Service Representative
Dear Jovita,Thank you very much for sharing your positive opinion about your experience at the Royal Continental Hotel. Your satisfaction is our pride and we are delighted to know that we contributed to making your stay memorable. We look forward to welcoming you again in the near future!Best regards,
24 févr. 2024 par Guest Service Representative
Dear Ylenia,Thank You so much for the time you took to share your experience with us.We are delighted that you had such a fantastic stay and we look forward to welcome you back soon!Warm regards,
23 mars 2024 par Guest Service Representative
Dear Igor,Thank you very much!It was an honor to have you as our esteemed guest, and we look forward to your next visit with pleasure.Warm regards and see you soon!
2 août 2023 par Guest Service Representative
Dear Jani,thank you for taking your time to share your feedback with us. We are very glad you did enjoy your stay in our property, providing the highest level of hospitality is one of our top priorities.We appreciate all your your comments and we wanted to guarantee you that they have been shared with relatives department for proper action. In regard to the pool facility, we kindly would like to outline that, our Gio Ponti's design sea-water pool, offer a service complying with health and safety of our country, nevertheless we do understand that this may cause a different level of service perception, as it differ from every country and worldwide properties. We hope to have an other chance to welcome you and offer you a memorable stay.Our Best Regards,
1 nov. 2023 par Guest Service Representative
Dear Roger,Thank you for dedicating your valuable time to share your feedback with us. We greatly appreciate your kind words about our exceptional location and breathtaking views. However, we are sincerely sorry to learn that your experience fell short of your expectations. Please accept our apologies if we did not meet your standards.Rest assured, every comment you've provided has been diligently conveyed to the respective departments for appropriate action. It's disappointing to hear that our breakfast service did not meet your expectations. We typically receive consistent praise for both the quality of our offerings and the service provided. Please know that your feedback will be thoroughly examined to ensure a better service.We look forward to welcome you soon again provide you with a truly memorable stay.Best Regards,