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Serendipity

VIP Access

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Photo gallery for Serendipity

Minibar, individually decorated, desk, blackout curtains
Deluxe Room, 1 Queen Bed, Non Smoking, Mountain View (Life) | Minibar, individually decorated, desk, blackout curtains
Deluxe Room, 1 Queen Bed, Non Smoking, Mountain View (Life) | Minibar, individually decorated, desk, blackout curtains
Superior Room, 1 Queen Bed, Non Smoking (Imagine) | Room amenity
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
PIAZZA GARIBALDI 39, Naples, NA, 80142
  • Port of Naples
    ‪18 min walk‬
  • Molo Beverello Port
    ‪2 min drive‬
  • Via Toledo
    ‪3 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Imagine)

Superior Room, 1 Queen Bed, Non Smoking (Imagine) | Minibar, individually decorated, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking (Imagine)

10.0 out of 10
Exceptional
(2 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Yourself)

Standard Room, 1 Queen Bed, Non Smoking (Yourself) | Minibar, individually decorated, desk, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking (Yourself)

10.0 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking (Explore)

Superior Room, 1 Queen Bed, Non Smoking (Explore) | Minibar, individually decorated, desk, blackout curtains

Superior Room, 1 Queen Bed, Non Smoking (Explore)

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Mountain View (Happy)

Deluxe Room, 1 Queen Bed, Non Smoking, Mountain View (Happy) | Minibar, individually decorated, desk, blackout curtains

Deluxe Room, 1 Queen Bed, Non Smoking, Mountain View (Happy)

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed, Non Smoking, Mountain View (Life)

Minibar, individually decorated, desk, blackout curtains

Deluxe Room, 1 Queen Bed, Non Smoking, Mountain View (Life)

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Serendipity

Guesthouse connected to a shopping centre in Naples
A snack bar/deli, express check-in and express check-out are available at this smoke-free guesthouse. WiFi in public areas is free. Other amenities include tour/ticket assistance.
Serendipity offers 5 accommodations with minibars and espresso makers. Each accommodation is individually decorated. Flat-screen televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and printers. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Serendipity. During your stay, you'll be connected to a shopping centre and just a quick walk from Spaccanapoli. Enjoy features like free WiFi in public areas and a snack bar/deli.
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • 9 minutes by foot from Spaccanapoli and a 4-minute drive from Molo Beverello Port
There's a snack bar/deli on site. Public spaces have free WiFi. Serendipity also features tour/ticket assistance, express check-in, and room service (during limited hours).

This Naples guest house is smoke free.

Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)
  • Street parking available

Food and drink

  • Snack bar/deli

Family friendly

  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Mini-fridge
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board on request
  • LED lighting
  • Printer
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours), key retrieval

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 20 per night (656 ft away)
  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a security system and a first aid kit
The front desk at this property is open daily from 8:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
Property Registration Number IT063049B4LXAGSUYL

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Serendipity B&B NAPLES
Serendipity NAPLES
Serendipity B B
Serendipity Naples
Serendipity Guesthouse
Serendipity Guesthouse Naples

Serendipity Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 121 out of 164 reviews
Rating 8 - Good. 38 out of 164 reviews
Rating 6 - Okay. 4 out of 164 reviews
Rating 4 - Poor. 0 out of 164 reviews
Rating 2 - Terrible. 1 out of 164 reviews

10/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Kurtis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room at Serendipity was spacious, clean and had several amenities. Staff were very accommodating as well. The area around Serendipity was unfortunately dirty, appears unsafe, and would not be somewhere I would venture out of at night. With that said, I experienced Naples to not be tourist friendly and unfortunately, is littered with graffiti and trash.
Stayed 3 nights in May 2025

10/10 Excellent

Nicholas

Stayed 3 nights in May 2025

10/10 Excellent

Martha

Liked: Cleanliness, amenities, property conditions & facilities
Even before I had got to Serendipity, Alessandra had messaged me to see if I needed help and to update me that I could check in early. She continued to provide this level of information and friendly support all the way through my stay. Her restaurant recommendations were stellar. The property is ideally located next to the station so I could roll out of bed and explore Pompeii and Herculaneum before the crowds, and also walkable to the historic centre of Naples for food etc. The hotel is tucked away in a classic old building which adds to its charm and keeps the noise down. My room was spacious and clean with lovely chic decor and all the facilities promised. It was a delightful space to rest up after a hard day seeing the sights and eating pizza. Some of the features may need updating soon (shower control was a little wobbly) but overall incredible value and a classy product.
Stayed 2 nights in May 2025

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice bed near the train station

Check-in was seamless and the staff were so helpful and kind providing tons of recommendations for food/drinks. The bed was comfortable and the room was clean. There was a tiny bit of mold in the shower but nothing terrible. Location near the train station makes this a good choice for 1 night before a train.
Stayed 1 night in May 2025

10/10 Excellent

Yisel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at serendipity! Highly recommend!
Stayed 4 nights in May 2025

6/10 Okay

Carole

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The area is sketchy. There is a self serve coffee but no cream or milk. Good if you like your coffee black. They have 2 carafes of water to share between everyone staying there. Staff comes in to check on facility morning and evening. The room is clean so if you are only looking for a bed this would work.
Stayed 2 nights in May 2025

8/10 Good

Indira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

We loved our stay in Napoli at Serendipity. Place was clean, staff was great. Listen to their recommendations! Great restaurants were suggested. Thank you so much!
Stayed 2 nights in Apr 2025

10/10 Excellent

Bryce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very quaint hotel. Staff is not around. Area is a bit sketchy. Lots of doors and codes to get you to the room. The hotel is very nice. It’s great if you just want a place to sleep and shower. That’s we needed it for so it served that purpose nicely.
Stayed 3 nights in Apr 2025

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

6/10 Okay

Pui San

Stayed 2 nights in Mar 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, perfect location.

We booked one night in Naples on our way to Sorrento. It’s a perfect location, very close to the train and bus station. The staff were very friendly and attentive. I would highly recommend this hotel.
Stayed 1 night in Mar 2025

10/10 Excellent

Eduardo

Stayed 3 nights in Mar 2025

10/10 Excellent

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern with very friendly and helpful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Mairi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property had everything we needed. Was very clean and the staff were very friendly.
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The check in and whatsapp options were easy and nice. The service was exceptional and the kindest lady was there to great us who also gave us recommendations. The location was okay but all other things perfect.
Stayed 1 night in Feb 2025

10/10 Excellent

John c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pearl of the square

Location was perfect. Everything in walking distance and easy to find. Host was friendly and willing to offer advice on places to see and eat at.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gaston

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

It was a brief but very pleasent stay. Staff was outstanding
Stayed 1 night in Jan 2025

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very close to the train station. The area isn’t nice, but the room and facilities were a very welcome surprise. Beautiful room, very comfortable and the staff was fantastic.
Stayed 1 night in Oct 2024

10/10 Excellent

Hongmiao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located - arrived at Serendipity within minutes of stepping off the Alibus from the airport to central Naples. Alessandra was a wonderful host. I would stay here again!
Stayed 1 night in Oct 2024

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Elena, flemington

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to airport, short drive.
Stayed 1 night in Oct 2024

10/10 Excellent

Ivana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Host was extremly helpfull. I got assistance with package shipped to the hotel, check-in accomodared my arrival time and taxi was booked for my early morning departure. Room was spacious and newly renovated. Location is close to train station and subway station. Shared facilities had coffe and tea.
Stayed 1 night in Oct 2024

10/10 Excellent

Nicholas S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Place in sketchy area

Close to train station and McDonald’s. Bedding was very comfortable. Hostess was very helpful.
Stayed 2 nights in Oct 2024