2/10 – Ungenügend
Yevgeniy
Mit der Familie gereist
30. Dez. 2025
Verbesserungswürdig: Sauberkeit, Ausstattung und Zustand der Unterkunft
To Whom It May Concern:
I would like to share my recent experience at the RIU Ocho Rios hotel in Jamaica.
I originally booked a flight and accommodation package at the RIU Negril through the Expedia app. This booking was made prior to Hurricane Melissa, which devastated parts of Jamaica in October 2025. With my travel dates set for December 24–29, 2025, and given my tendency toward anxiety, I contacted RIU customer service several months in advance to inquire whether the RIU Negril had been affecthurricane and whether I should consider canceling or switching hotels. I was assured confidently during the call that everything was fine and fully operational, and that I could proceed with my plans to enjoy the RIU Negril.
Reassured by this, I looked forward to my trip and the renowned beach in Negril. However, about a week before departure, I received an email from Expedia stating:
“Due to technical issues beyond our control, the Hotel Riu Negril, located in the Negril area, will be temporarily closed. Our technical team is already working to restore the hotel’s operations as quickly as possible, ensuring the high standards of quality that characterize RIU Hotels & Resorts.
To minimize any inconvenience and ensure an experience even better than originally planned, we are pleased to inform you that we have arranged alternative accommodation options at other RIU hotels. These arrangements will maintain the same conditions confirmed in your original booking at no additional
Yevgeniy
Aufenthalt von 5 Nächten im Dezember 2025
