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Neuchatel City Hotel

Property class: 2

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Photo gallery for Neuchatel City Hotel

Lobby
Exterior
Standard Double or Twin Room | In-room safe, desk, laptop workspace, free WiFi
Lobby
Lake

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi

Explore the area

View in a map
15-17 Av. de la Gare, Neuchatel, Canton of Neuchatel, 2000
  • Place, Theatre du Passage
    ‪3 min walk‬
  • Place, Chateau de Neuchâtel
    ‪5 min walk‬
  • Place, Neuchatel Botanical Garden
    ‪9 min walk‬
  • Airport, Bern (BRN-Belp)
    ‪54 min drive‬

Room options

View all photos for Standard Double or Twin Room

In-room safe, desk, laptop workspace, free WiFi

Standard Double or Twin Room

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Double or Twin Room

Economy Double or Twin Room | In-room safe, desk, laptop workspace, free WiFi

Economy Double or Twin Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Economy Single Room

In-room safe, desk, laptop workspace, free WiFi

Economy Single Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room

Standard Single Room | In-room safe, desk, laptop workspace, free WiFi

Standard Single Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Economy Triple Room

Economy Triple Room | In-room safe, desk, laptop workspace, free WiFi

Economy Triple Room

  • 49 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Basic Double Room

Free toiletries, hair dryer, towels

Basic Double Room

  • Sleeps 2

View all photos for Basic Single Room

Free toiletries, hair dryer, towels

Basic Single Room

  • Sleeps 1

Basic Twin Room

  • Sleeps 2

View all photos for Superior Double Room

Interior

Superior Double Room

  • Sleeps 2

Superior Single Room

  • Sleeps 1

View all photos for Superior Twin Room

Interior

Superior Twin Room

  • Sleeps 2

Economy Twin Room

  • Sleeps 2

Economy Single Room

  • Sleeps 1

Economy Double Room

  • Sleeps 2

Similar properties

Reception
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  • Free Wi-Fi
  • Breakfast available
  • Laundry room
4.1 out of 5, Very good, 419 reviews
The price is CHF 135
includes taxes & fees
18 Apr - 19 Apr
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About this property

Neuchatel City Hotel

Express check-in and free Wi-Fi in public areas are available at this smoke-free hotel. Housekeeping is available on request.
Neuchatel City Hotel offers 101 accommodations with a safe and a hairdryer. 82-cm LED televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

During your stay at Neuchatel City Hotel, you're just a quick walk from Theatre du Passage. Enjoy features like free WiFi in public areas.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Services include a virtual front desk
  • Steps from Theatre du Passage and Galerie Quint-Essences
  • Cats and dogs welcome for a fee
Neuchatel City Hotel offers its guests express check-in. WiFi is free in public spaces.

This Neuchatel hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Virtual front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping on request

Accessibility

  • Area rugs in room
  • Hardwood flooring in room
  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 82-cm LED TV with cable channels

More

  • Desk
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay, Apple Pay, Samsung Pay and TWINT
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property does not have a front desk. Guests will receive an email 24 hours before arrival with check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Property Registration Number CHE-377.608.385

Property is also known as

Neuchatel City Hotel Hotel
Neuchatel City Hotel Neuchatel
Neuchatel City Hotel Hotel Neuchatel

Neuchatel City Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 75 out of 274 reviews
Rating 8 - Good. 103 out of 274 reviews
Rating 6 - Okay. 56 out of 274 reviews
Rating 4 - Poor. 17 out of 274 reviews
Rating 2 - Terrible. 23 out of 274 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jean Marc

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great .... clean
Stayed 3 nights in Dec 2025

8/10 Good

Tammy

Great stay!
Stayed 2 nights in Dec 2025

10/10 Excellent

Nicolas

Stayed 1 night in Dec 2025

4/10 Poor

Benito

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double beds are all singles pushed together. Rooms are outdated and not very clean, some rooms have paint flaking of the walls. Rooms are lacking features or any decoration. Just all round depressing place to be honestly
Stayed 5 nights in Nov 2025

8/10 Good

Michel

Liked: Cleanliness, staff & service, amenities
Très bien.
Stayed 1 night in Nov 2025

2/10 Terrible

Val

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Too many things wrong with this hotel.... They are crooks - starting with false advertising! - look at the picture they advertise on Expedia - that is not the hotel !
Stayed 4 nights in Oct 2025

10/10 Excellent

Adam, ARLINGTON

Nice option with great location
Stayed 2 nights in Oct 2025

6/10 Okay

Heather

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Good location. Staff were not friendly. Beds were not comfortable. The hotel seemed tired.
Stayed 1 night in Sep 2025

8/10 Good

Marika

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Some amenties missing such as hair dryer and face clothes. Breakfast cost very high.
Stayed 3 nights in Sep 2025

10/10 Excellent

Albert

Stayed 1 night in Sep 2025

6/10 Okay

Martin, Burbank

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was nice and spacious, clean and beds were comfortable, however with no air-conditioning available it was extremely warm and quite uncomfortable. If you left the windows open, there was no breeze and all you heard was the city noise which was loud and very difficult to sleep.
Stayed 1 night in Jun 2025

10/10 Excellent

Stefania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is situated close to the old town center, on the street going to train station, however well isolated from street noise; the room we rented was huge , the largest we rented in our vacation in Switzerland , with plenty of storage, two desks with chairs; bed was also big and comfortable; even the bathroom had plenty of storage ; room had also an extra space a closed balcony with a table and two chairs . From our room we could not see the lake Geneve but the receptionist recommended a lounge area with a terrace from where we took pictures of the lake ; that area has sofas , coffee tables and chairs to accommodate even a big group of people . Staff was friendly and gave us the possibility to log an to an application for free public transportation and a lot of promotions to different historical places , museums and attractions; we took advantage and went on a two hour cruise on the lake . Neuchatel is beautiful, full of charm and we regret not having booked more days at this hotel and this town
Stayed 1 night in Sep 2025

8/10 Good

Karine

Stayed 2 nights in Aug 2025

10/10 Excellent

Marya

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient central location and reasonably priced accommodation
Stayed 3 nights in Aug 2025

8/10 Good

Werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful front desk.
Stayed 2 nights in Jul 2025

8/10 Good

Milena

Liked: Cleanliness, amenities, property conditions & facilities
Tolles hotel, nette Angestellte, schöne Gegend, würde immer wieder vorbeikommen
Stayed 2 nights in Jun 2025

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

6/10 Okay

Esther

Stayed 1 night in Jun 2025

8/10 Good

Jean-Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passé une nuit agréable.
Stayed 1 night in Jun 2025

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good will stay again
Stayed 2 nights in Jun 2025

6/10 Okay

francesco

Business traveller
Liked: Cleanliness, room comfort
I arrived very late. There was a bit of confusion when they tried to charge me for the room which had already fully been paid. Quickly sorted, no harm done.
Stayed 1 night in Jun 2025

8/10 Good

Allison

Stayed 4 nights in Jun 2025

8/10 Good

Baldomero

Stayed 1 night in Jun 2025