My friend and I had to rebook due to lack of heat on the property. It was very cold when we visited in March, so staying here was not an option. When I messaged the host, they stated that there were working radiators on the property, which there were not, and after more messages back and forth, it became clear that we were receiving AI responses. These were confusing and frustratingly unhelpful, and eventually the host stopped responding.I received my money back in May after filing a dispute with my financial institution—the Vrbo Support team, though much more responsive than the host, could not refund, as when I'd booked, the payment had gone directly to the host rather than through Vrbo. Also, upon arriving at the property, the shower curtain and rod were on the floor in a heap, and we were unable to get them back up with the suction cups ... All this to say, I recommend looking elsewhere for your stay.