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Citadines Connect Fifth Avenue New York

3.5 star property

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Photo gallery for Citadines Connect Fifth Avenue New York

Exterior
Lobby sitting area
Property entrance
Property entrance
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room
  • Housekeeping

Explore the area

View in a map
15 West 45th Street, New York, NY, 10036
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪27 min drive‬

Room options

View all photos for Premier Room with Two Double Beds

Premier Room with Two Double Beds | Hypo-allergenic bedding, down duvets, in-room safe

Premier Room with Two Double Beds

8.0 out of 10
Very good
(134 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed

Room amenity

Premier Room, 1 King Bed

8.2 out of 10
Very good
(142 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Room amenity

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Accessible

Room amenity

Premier Room, 1 King Bed, Accessible

8.2 out of 10
Very good
(10 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premier King Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier King Room

  • Sleeps 2

View all photos for Premier Two Double Room

Hypo-allergenic bedding, down duvets, in-room safe

Premier Two Double Room

  • Sleeps 4

View all photos for Standard Room

Hypo-allergenic bedding, down duvets, in-room safe

Standard Room

  • Sleeps 2

View all photos for Accessible Premier King Room

Bathroom | Combined shower/bathtub, free toiletries, hair dryer, slippers

Accessible Premier King Room

  • Sleeps 2

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Exterior
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  • Free Wi-Fi
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  • Air-conditioning
3.7 out of 5, Good, 7,207 reviews
The price is CHF 169
includes taxes & fees
22 Mar - 23 Mar
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About this property

Citadines Connect Fifth Avenue New York

A 24-hour business centre, a business centre and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. Weekly housekeeping is available.
Citadines Connect Fifth Avenue New York offers 124 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature down duvets. LED televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a weekly basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
The sightseeing around Citadines Connect Fifth Avenue New York gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. Features include free WiFi in public areas, plus a 24-hour business centre and dry cleaning service.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the clean guestrooms
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Rockefeller Center
  • Pets welcome for a fee
WiFi is free in public spaces. You'll find a 24-hour business centre on site. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Fifth Avenue New York.

This 3.5-star New York hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower (81 centimetre high)
  • Hand-held showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Portable shower seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)

More

  • 22 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 28.69 per accommodation, per night.
  • A damage deposit of USD 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Holiday Inn Express Hotel New York City Fifth Avenue
Hotel Central Fifth Ave
New York City Fifth Avenue Holiday Inn Express
Holiday Inn Express Fifth Avenue
Holiday Express New York City Fifth Avenue
Holiday Express Fifth Avenue
Hotel Central Fifth Ave New York
Central Fifth Ave New York
Central Fifth Ave
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Hotel
Citadines Connect Fifth
Holiday Inn Express New York City Fifth Ave Hotel New York City
Holiday Inn Express New York City Fifth Avenue
Citadines Connect Fifth Avenue New York Hotel
Citadines Connect Fifth Avenue New York New York
Citadines Connect Fifth Avenue New York Hotel New York

Citadines Connect Fifth Avenue New York Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 875 out of 1871 reviews
Rating 8 - Good. 465 out of 1871 reviews
Rating 6 - Okay. 278 out of 1871 reviews
Rating 4 - Poor. 108 out of 1871 reviews
Rating 2 - Terrible. 145 out of 1871 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Tiffany

Stayed 1 night in Dec 2025

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, Breakfast bag was great and convenient, Staff was nice and helpful, hotel was conveniently located in walking distance to Rockefeller Center, Times Square and Bryant Park areas!!
Stayed 3 nights in Dec 2025

2/10 Terrible

Ned

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2025

6/10 Okay

Dina

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
The service was lacking. Our room was not cleaned.
Stayed 3 nights in Dec 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities
Super clean.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good location
Stayed 2 nights in Dec 2025

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the convenience of the location it’s close to everything and it was a smooth check in. We were able to do an early check in for a reasonable fee. We did have issues with our door and the key cards. It wasn’t until the third change of cards that we figured out it was the door handle that needed to be opened upwards vs downwards. The breakfast was interesting they said it would be continental, however we received 3 “snacks” and a juice or milk. I wish it would’ve been more specific because i did pick this hotel due to breakfast included option.
Stayed 3 nights in Dec 2025

4/10 Poor

Marcela

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too expensive and very tight bathroom
Stayed 3 nights in Dec 2025

10/10 Excellent

James, Dover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and fresh . Love the shower
Stayed 3 nights in Dec 2025

6/10 Okay

Cecile

Disliked: Cleanliness, amenities, property conditions & facilities
It's close to everything, great location. That's about it. I would not stay there again. Staff was nice and helpful
Stayed 3 nights in Dec 2025

10/10 Excellent

Louis

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Oct 2025

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Shigemi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Aug 2025

8/10 Good

Oran

Stayed 3 nights in Nov 2025

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just so easy and simple and clean. no-brainer in a great area.
Stayed 1 night in Dec 2025

6/10 Okay

Lacey

Stayed 3 nights in Dec 2025

10/10 Excellent

Lening

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff, clean hotel, convenient for nearby attractions. Very respectful staff
Stayed 1 night in Dec 2025

10/10 Excellent

Enedelia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff members were amazing
Stayed 2 nights in Dec 2025

8/10 Good

Rosalie

Travelled with family
Liked: Cleanliness, amenities
Coffee and water available in lobby plus continental breakfast. Great location near Fifth Avenue
Stayed 1 night in Nov 2025

8/10 Good

Anne Marie

Stayed 2 nights in Dec 2025

10/10 Excellent

Armando

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was awesome
Stayed 2 nights in Dec 2025

10/10 Excellent

FATIMA ROSE

Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Oct 2025

4/10 Poor

andrew

Travelled with partner
Disliked: Staff & service
We were not told that the room we booked was located on the basement of the hotel. We were put on lower level with one on the upper portion of the room which is probably the street. It's not on eye-level so I do not even want to know what is there. Had we known that we will be in a basement, we would have not made the booking. Another issue is our room is directly next to the storage of the hotel and every time a staff goes in, the door is banged or closes with a very loud noise. In a matter of one hour, there were about 7 people who come & go and the door closes with a loud bang. How can we actually relaxed with so much loud noise!!!! It is very disappointing and for the amount we paid , not worth it. After we checked in and realized the room we were given, I asked the front desk named Mark and he told us that the property is fully booked and that is the only room available. We are so, so frustrated & very disappointed. Can we get some sort of compensation for this inconvenience?
Stayed 2 nights in Dec 2025

8/10 Good

Armando

Stayed 1 night in Dec 2025

2/10 Terrible

Carmita

Liked: Cleanliness, amenities
Still waiting on my receipt asked 5 times
Stayed 3 nights in Dec 2025