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citizenM New York Times Square

4.0 star property

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Photo gallery for citizenM New York Times Square

Bar (on property)
Bar (on property)
Bar (on property)
Lobby
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

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218 West 50th Street, New York, NY, 10019
  • Place, Broadway
    ‪1 min walk‬
  • Place, Times Square
    ‪2 min walk‬
  • Place, Rockefeller Center
    ‪3 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪26 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

8.6 out of 10
Excellent
(8 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | City view

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby
Tempo by Hilton New York Times Square
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.6 out of 5, Wonderful, 5,457 reviews
The price is CHF 176
includes taxes & fees
29 Mar - 30 Mar
Tempo by Hilton New York Times Square

About this property

citizenM New York Times Square

This hotel features a restaurant, a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe and coffee/tea in a common area. Housekeeping is available on request.
CitizenM New York Times Square offers 230 accommodations with iPads and laptop-compatible safes. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the comfortable beds at citizenM New York Times Square. During your stay, you're just a quick walk from Broadway. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free WiFi
  • Enjoy vegetarian cuisine while dining at CanteenM - open 24/7
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a business centre and multilingual staff
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Steps from Broadway and 3 minutes on foot from Times Square
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and coworking spaces are available.

WiFi is free in public spaces. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly citizenM New York Times Square.

Smoking is allowed in designated areas at this 4-star New York hotel (fines may apply for smoking in non-smoking areas).

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM - open 24/7 – This restaurant specialises in vegetarian cuisine. Guests can enjoy drinks at the bar. Open 24 hours.
CloudM – On-site bar. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 22.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • CanteenM - open 24/7
  • CloudM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Business centre
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 17 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels
  • IPad
  • IPod dock

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 22.50 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - MRMDUS33
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

citizenM Hotel New York Times Square
citizenM New York Times Square
citizenM New York Times Square Hotel
citizenM Times Square Hotel
citizenM Times Square
citizenM New York Times Square Hotel
citizenM New York Times Square New York
citizenM New York Times Square Hotel New York

citizenM New York Times Square Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1606 out of 2093 reviews
Rating 8 - Good. 336 out of 2093 reviews
Rating 6 - Okay. 84 out of 2093 reviews
Rating 4 - Poor. 39 out of 2093 reviews
Rating 2 - Terrible. 28 out of 2093 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Kyra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that even though I made the reservation two months prior to the visit we were placed in a room next to the very busy elevator. Avoid rooms that end in 08.
Stayed 4 nights in Dec 2025

10/10 Excellent

Nicole Christine

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great, room was clean! Prime location for walking.
Stayed 3 nights in Nov 2025

10/10 Excellent

Suhita

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and comfortable. Everyone was friendly and helpful. Lobby area was great to hangout/ take work calls from.
Stayed 4 nights in Dec 2025

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
a clean room everyday and a fun vibe!
Stayed 4 nights in Nov 2025

10/10 Excellent

Kerry Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly located just off Times Square. Subway most next door. Quiet for sleeping. Very comfortable beds
Stayed 5 nights in Dec 2025

10/10 Excellent

Ruby

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff, cleanliness, amenities, and convenience of location !
Stayed 3 nights in Nov 2025

10/10 Excellent

Dalton Forrest

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean. The staff was very friendly and helpful during our stay. The location was close to nearly all we wanted to experience during our five nights. The only drawback was the elevator wait at times. One lift was broken so the other two had issues keeping up. We would stay here again!
Stayed 5 nights in Dec 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
only had coffee and a bagel it was good
Stayed 1 night in Dec 2025

8/10 Good

Jackson

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great bartending service.
Stayed 4 nights in Nov 2025

10/10 Excellent

John, Lincolnshire

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, ultra clean, super modern vibe. Staff beyond friendly and helpful!
Stayed 4 nights in Dec 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM was just purchased by Marriott and now I know why! What a gorgeous hotel and the best staff!!
Stayed 3 nights in Dec 2025

6/10 Okay

Leticia

Travelled with group
Liked: Cleanliness, staff & service
Beware-TINY rooms! Even for NYC! Pros: location, comfy bed, blackout blinds, staff, vibe, bar. Cons: janky elevators, micro sized rooms with mobile unit bathrooms, shortage of towels, nowhere for your luggage, sink by the bed. If you wish to hearken back to your backpacking through Europe days, but at +$500/night, this is the place for you. But if you typically make a spectacle of brushing your teeth, this is not the place. If you need your privacy for bathroom time lol, go to the hotel bathroom. If your husband is 6’4”, this also may not be the place for you. If you have luggage of any size, this is not the place for you. If you don’t like bunk beds, this is not the place for you. This is a vibey, European-style hotel. We are in our 50’s, so we prefer comfort and are willing to pay for it. For almost $600/night, this was not a good value for us.
Stayed 4 nights in Dec 2025

8/10 Good

michelle

Stayed 3 nights in Nov 2025

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at CitizenM. Great location, clean rooms, very helpful staff
Stayed 4 nights in Nov 2025

10/10 Excellent

Daniel Waveland, Chicago

Stayed 4 nights in Nov 2025

10/10 Excellent

Neil MacLean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a brilliant location for access to Times square, Broadway etc. Spotless hotel and rooms, everything you could need. Staff were fantastic, so helpful, courteous and professional. Highly recommend.
Stayed 4 nights in Nov 2025

10/10 Excellent

Cathy Neal

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Citizen M hotel was great! The room, common areas and decks were always well maintained. The staff were always with smiles and went out of their ways to ensure you were having a great time. The buffet was more than expected and the barista was awesome. The bar upstairs was awesome. The bar and mezzanine both have wonderful views of Time Square. I will always use them.
Stayed 3 nights in Nov 2025

10/10 Excellent

Mohammad Ali

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful place and helpful staff!
Stayed 2 nights in Nov 2025

10/10 Excellent

Joshua, Zeeland

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Awesome hotel
Stayed 5 nights in Nov 2025

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Good vibes
Stayed 3 nights in Nov 2025

8/10 Good

Bohao

Liked: Cleanliness
Stayed 4 nights in Nov 2025

10/10 Excellent

Claudia Yazmin

Stayed 8 nights in Nov 2025

10/10 Excellent

Danny

Stayed 2 nights in Nov 2025

8/10 Good

Alejandra

Liked: Cleanliness
Stayed 3 nights in Nov 2025