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Element New York Times Square West

3.0 star property

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Photo gallery for Element New York Times Square West

Rooftop terrace
Pet-friendly
Exterior
1 bedroom, pillow-top beds, in-room safe, desk
Free daily buffet breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Business services

Explore the area

View in a map
311 West 39th Street, New York, NY, 10018
  • Place, Times Square
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, Newark Liberty Intl. Airport (EWR)
    ‪24 min drive‬

Room options

View all photos for Traditional Room, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed

8.8 out of 10
Excellent
(265 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View

8.8 out of 10
Excellent
(84 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds

8.6 out of 10
Excellent
(147 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed

7.8 out of 10
Good
(29 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, City View

7.6 out of 10
Good
(20 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

1 bedroom, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, City View

  • City view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed (Mobility Accessible, Roll-in Shower)

7.8 out of 10
Good
(10 reviews)
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Element New York Times Square West

Along with a 24-hour fitness centre, this smoke-free hotel has a rooftop terrace and a 24-hour business centre. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and free use of bicycles are on-site. Weekly housekeeping is available.
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a 24-hour fitness centre and complimentary bicycles.

Guests aged under 16 years old are not allowed in the fitness facility.

The free breakfast at Element New York Times Square West gets good marks from our customers. During your stay, you'll be connected to the convention centre and just a quick walk from Times Square. Features include free WiFi in public areas, plus a 24-hour gym and a 24-hour business centre.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Times Square and Broadway
  • Dogs welcome for a fee
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Element New York Times Square West Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1471 out of 3122 reviews
Rating 8 - Good. 966 out of 3122 reviews
Rating 6 - Okay. 389 out of 3122 reviews
Rating 4 - Poor. 149 out of 3122 reviews
Rating 2 - Terrible. 147 out of 3122 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Sutharsan

Travelled with group
Disliked: Cleanliness
The room size was okay, but there were dust on headboard, dirty pillow covers and sheets. Had to report to their supervisor to fix it. Hot water was a joke. When you turn on water only hot water comes, no warm water or cold water. You have to play with the sink water and flush the toilet to get warm water temporarily. Cleaning crew don’t speak English, so very difficult to communicate. I wouldn’t stay again at this hotel.
Stayed 1 night in Dec 2025

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was a bit too expensive for what they offered. Location was outstanding. Would definitely stay there again.
Stayed 1 night in Dec 2025

8/10 Good

Dolores

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. i was worried it would be loud because we were close to the elevator but the room was so quiet! My only gripe is the “accessible “ shower. It is one of the roll in showers and water was spraying all over the bathroom floor and we only had 2 towels! so that was a mess and will never stay in a room with that type of shower again but i would stay at this hotel again.
Stayed 1 night in Dec 2025

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Nov 2025

10/10 Excellent

Dominic

Stayed 2 nights in Dec 2025

2/10 Terrible

Daniel, Centerville

Stayed 1 night in Dec 2025

10/10 Excellent

Kristy

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very quite clean and comfortable. Staff was friendly and helpful. Would stay again.
Stayed 4 nights in Dec 2025

2/10 Terrible

Braden

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirt bandaids left in the room
Stayed 3 nights in Dec 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, a little small, laundry room was out of service
Stayed 2 nights in Dec 2025

10/10 Excellent

lynn

Liked: Cleanliness, staff & service, amenities
The room was large with a king size bed a little couch and a kitchen! Breakfast was included, all in all it was excellent value for money
Stayed 1 night in Dec 2025

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Staff was great
Stayed 1 night in Dec 2025

8/10 Good

Ernesto

I had to stop in my tracks when they said the deposit was $250 a night. I was shocked it was that high.
Stayed 1 night in Dec 2025

10/10 Excellent

Arianna

Liked: Cleanliness, amenities, property conditions & facilities
What a great place. Friendly staff, clean, nice perks, such as evening tea, happy hour and free breakfast (not the best eggs, but what do you expect?). Loved this place!
Stayed 1 night in Dec 2025

10/10 Excellent

Marsha

Stayed 2 nights in Dec 2025

8/10 Good

Connie

Stayed 3 nights in Dec 2025

10/10 Excellent

Won Hyung

Stayed 1 night in Nov 2025

10/10 Excellent

Peter

Stayed 3 nights in Dec 2025

8/10 Good

Adamarish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Saran Kumar

Stayed 3 nights in Nov 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very accommodating
Stayed 2 nights in Nov 2025

10/10 Excellent

Rashawn

Beautiful place
Stayed 2 nights in Oct 2025

10/10 Excellent

maria

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everyone was super nice,the room were nice and clean with a coffe maker(big plus).definitely on a busy street and you can hear a lot of noise,but still perfectly fine!happy you and breakfast included! Plus a nice roof top! Definitely a nice stay!
View from the room!
Stayed 3 nights in Nov 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2025

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location every everything was great. The only thing I would suggest is if there is a kitchenette in your room it would be nice if there was a table in the room to eat at.
Stayed 2 nights in Nov 2025

10/10 Excellent

Regan Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean and friendly staff. We loved the breakfast and complementary happy hour.
Stayed 3 nights in Nov 2025