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Embassy Suites by Hilton New York Manhattan Times Square

4.0 star property

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Photo gallery for Embassy Suites by Hilton New York Manhattan Times Square

Exterior
Property preview
Lobby
Front of property
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Pet-friendly
  • Laundry

Explore the area

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60 West 37th Street, New York, NY, 10018
  • Place, 5th Avenue
    ‪3 min walk‬
  • Place, Times Square
    ‪6 min walk‬
  • Place, Broadway
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(178 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed City View

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Bed City View

8.6 out of 10
Excellent
(85 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 King Bed with Sofa bed, Non Smoking

8.2 out of 10
Very good
(215 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Sky View

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Sky View

8.4 out of 10
Very good
(25 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Empire Skyview with Terrace)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Empire Skyview with Terrace)

  • 31 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (w/ roll-in shower)

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (w/ roll-in shower) | Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (w/ roll-in shower)

7.8 out of 10
Good
(9 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (3x3 Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 King Bed with Sofa bed, Accessible, Non Smoking (3x3 Shower)

10.0 out of 10
Exceptional
(1 review)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking (hearing acc)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 King Bed with Sofa bed, Non Smoking (hearing acc)

7.8 out of 10
Good
(20 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Sky View, Hearing Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Sky View, Hearing Accessible

9.4 out of 10
Exceptional
(8 reviews)
  • 27 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed City View, MOB Accessible with 3x3 Shower

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Bed City View, MOB Accessible with 3x3 Shower

9.2 out of 10
Wonderful
(15 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (hearing acc)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible, Non Smoking (hearing acc)

7.8 out of 10
Good
(19 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Sky View Hearing Accessible

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Bed Sky View Hearing Accessible

9.4 out of 10
Exceptional
(15 reviews)
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Accessible (Hearing, 3x3 Shower)

Premium bedding, down duvets, pillow-top beds, in-room safe

Studio, 1 King Bed with Sofa bed, Accessible (Hearing, 3x3 Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King City View Balcony, Hear 3x3 Shower

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King City View Balcony, Hear 3x3 Shower

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Sky View Balcony

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King Sky View Balcony

8.0 out of 10
Very good
(3 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King City View, MOB Hear Accessible with 3x3 Shower

Premium bedding, down duvets, pillow-top beds, in-room safe

1 King City View, MOB Hear Accessible with 3x3 Shower

8.0 out of 10
Very good
(6 reviews)
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Empire Skyview)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Empire Skyview)

7.4 out of 10
Good
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa Bed (Empire Skyview)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 King Bed with Sofa Bed (Empire Skyview)

7.6 out of 10
Good
(27 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Balcony (Empire State Bldg Skyview)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Balcony (Empire State Bldg Skyview)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

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About this property

Embassy Suites by Hilton New York Manhattan Times Square

Hotel with free breakfast, 3-minute walk to 5th Avenue
This smoke-free hotel features a restaurant, 2 bars/lounges and a 24-hour fitness centre. Free buffet breakfast, free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a rooftop terrace and a 24-hour business centre are on-site. Housekeeping is available on request.
Embassy Suites by Hilton New York Manhattan Times Square offers 310 accommodations with laptop-compatible safes and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include bathrobes, designer toiletries, complimentary toiletries and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on request.

Recreational amenities at the hotel include a 24-hour fitness centre.

Children aged under 16 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they enjoy the free breakfast at Embassy Suites by Hilton New York Manhattan Times Square. During your stay, you're just a quick walk from 5th Avenue. Enjoy features like free WiFi in public areas and a free manager's reception, plus 2 bars.
  • Free buffet breakfast served daily
  • Free WiFi
  • Enjoy American cuisine while dining at The Heist
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the proximity to shopping and the clean guestrooms
  • Just a 3-minute walk from 5th Avenue and 6 minutes on foot from Bryant Park
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 3498 square feet (325 square metres) and includes conference space. A 24-hour fitness centre, a rooftop terrace, and multilingual staff are also featured at the business-friendly Embassy Suites by Hilton New York Manhattan Times Square.

This 4-star New York hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception daily.
The Heist – This lobby lounge specialises in American cuisine and only serves dinner.
The SkyLawn – This restaurant specialises in American cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 100 per day)
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Heist
  • The SkyLawn

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 24-hour business centre
  • 3,498 square feet of conference space
  • 6 meeting rooms
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 39 floors
  • Built in 2017
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 18 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night
  • Resort fee: USD 34.43 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 100 per day (49 ft away)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 18 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hilton New York Midtown Manhattan Hotel
Embassy Suites Hilton Midtown Manhattan Hotel
Embassy Suites Hilton New York Midtown Manhattan
Embassy Suites Hilton New York Midtown Manhattan Hotel
Embassy Suites Hilton New York Midtown Manhattan
Embassy Suites by Hilton New York Manhattan Times Square Hotel
Hotel Embassy Suites by Hilton New York Midtown Manhattan
Embassy Suites by Hilton New York Midtown Manhattan New York
Embassy Suites Hilton Hotel
Embassy Suites Hilton

Embassy Suites by Hilton New York Manhattan Times Square Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1346 out of 2780 reviews
Rating 8 - Good. 756 out of 2780 reviews
Rating 6 - Okay. 399 out of 2780 reviews
Rating 4 - Poor. 168 out of 2780 reviews
Rating 2 - Terrible. 111 out of 2780 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Roberto, North Miami

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Centrally located but the room was at mezaninne level with a feel of being right next to a mechanical room or basement - that was my window view. The dinning area is tiny and decayed. Again, it is my perception that Expedia discounts get you to the less desirable inventory and it is not the first time I’ve expressed this. I love the App but I am moving on to making direct reservations with the brands and compare value.
Stayed 1 night in Aug 2025

6/10 Okay

Abdullah

Liked: Staff & service
Disliked: Cleanliness
Didn't feel like a 4 star hotel. The staff seemed friendly and professional, but some didn't even speak English, which made it difficult to communicate. The room had small insects appearing every day. The elevators were very slow, sometimes we had to wait for a few minutes for them even though there were 3 elevators. The hallways were narrow, and showed some signs of poor maintenance. The dining areas were very cramped, crowded, noisy, and felt hectic. The outside of the hotel had construction scaffolding. The location of the hotel was good though as it was within walking distance of times square and nearby attractions. The bed was comfortable. The food we did have here was only average. I've stayed at 3 star hotels that were better than this one. It was my first time in new York though, maybe this is considered a 4 star here.
Stayed 4 nights in Aug 2025

8/10 Good

Terrance

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nats in the lobby , long wait for elevators 60% of the time , great breakfast , great service and staff friendlyness , nice clean rooms
Stayed 3 nights in Aug 2025

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch service! Amazing!!
Stayed 5 nights in Aug 2025

10/10 Excellent

Jacquelyne

Travelled with group
Stayed 3 nights in Aug 2025

6/10 Okay

Nicholas

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Breakfast and reception areas are not big enough for the number of guests. Onsite “restaurant” is an afterthought. Waited 45 minutes for our check. Bartender was only person working. I don’t usually leave reviews - I’m a Hilton loyalist and this property is not worthy of Embassy Suites flag.
Stayed 4 nights in Jul 2025

6/10 Okay

Lynn

Travelled with family

maid service needs to do better

First day maid service didn't come until 5pm the second day around 4pm Front desk apologized and rest of stay was better
Stayed 4 nights in Aug 2025

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve never stayed at this property, but definitely will again. Our room had plenty of space, was nice and modern, and had all the amenities that we needed. The best part was the view from our window- Empire State Building!!!! We were also a quick walk to Times Square, but far enough away that it was much quieter and less busy.
Day view from our room window
Night view- my favorite!
Stayed 2 nights in Aug 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Felicia

Stayed 3 nights in Apr 2025

10/10 Excellent

Ching Mong

Travelled with family and small children
Liked: Staff & service, amenities
The staff at the front desk and dining area are great! Very friendly and helpful. Washrooms look newly renovated, bed was comfortable, floor looks like it needs replacing.
Stayed 3 nights in Aug 2025

8/10 Good

Ali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all, the staff are great. I didn’t catch names, but everyone was friendly and helpful. The bartender was personable and kind. Adam the concierge/valet was so helpful and genuinely cared. Second, the bed was so comfortable! The rooms are smaller than a normal Embassy Suites. But it sufficed. The only complaint I have is the happy hour and free breakfast. We ended up not using either. No place to sit. Selection lacking (no bagels??). It was way too tight of a setup. Otherwise the place is perfect convenient location, very clean, and wonderful staff.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El staff muy am able y servicial 100% recommend
Stayed 3 nights in Aug 2025

4/10 Poor

Rakesh

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Difinitely not a 4 star property. Did not expect this low quality stay from Hilton. Rooms are cramped, water pressure is very low in the shower. They do not have enough space for the breakfast. You will be lucky to get a table during breakfast without waiting. Same is the case for the lift and there is always a long wait. For our 10 days of stay they could not fix/ replace the toaster which was always malfunctioning. Hardly any option for vegetarians at the breakfast. Except for the location, There is nothing positive about this hotel.
Stayed 10 nights in Aug 2025

10/10 Excellent

monica

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is centrally located near 5th Avenue and Broadway. The staff was pleasant and professional. The room was clean and comfortable. A nice hotel at a resonable price.
Stayed 2 nights in Jul 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
The best hotel and staff ever!!! Everyone is so sweet and attentive. Adam is the best! So close to everything. Movie theatre on rooftop was a plus! Highly recommend this hotel! We will be back
Stayed 5 nights in Aug 2025

6/10 Okay

Shahriar

Easy access to transportation and Times Square, Empire State, and Local dining and shopping places.
Stayed 6 nights in Aug 2025

10/10 Excellent

Tracy, Buffalo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Love Loved my stay only stayed two days but this place is Amazing clean everything room food drinks service staff very kind professional Just pure Love this place very friendly guess felt like cool people vibe Good definitely will be back
Stayed 2 nights in Aug 2025

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities

Disappointed

Excellent location but average hotel at best for the price I have waited to post this but having not received a response to a complaint, I am now doing so. The room was small, I expected that but it was not clean, there were bits on the floor when we got there that we could feel when in socks. The tall mirror in the room was cracked. I noticed immediately but clearly no one in the hotel had, or they knew and ignored it. I reported it but nothing much could be done.The sofa bed when opened looked grimy underneath, clearly had not been checked in some time. The curtain was missing the stick needed to pull it across. I didn't report the bed or curtain as we felt 3 complaints on day one was too much hassle. However by day 3, our sink became blocked, it was 'fixed' while we were out but it got blocked again the next time we ran the water. We reported it again as we left. But the issue that caused me to complain after we left was related to guests being taken advantage of by staff.We were advised by an employee we could use the hotel 'airport transfer service'. We should have checked but there is no airport transfer service & the employee essentially called a friend who had a taxi and clearly they had an arrangement which benefited them both. I was suspicious when the taxi arrived but we needed to leave. I later contacted the hotel who replied they do not have an airport taxi service. Since then they've ignored me despite the serious complaint about their staff. Very disappointing!
Stayed 4 nights in Jul 2025

8/10 Good

Jolanta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

Josiefry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was clean staff are great, the breakfast area was a bit crowded the tables needs a better arrangement. The table is close to each other at that time we were there. Overall great stay. Close to everything.
Stayed 2 nights in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Staff. Location.
Stayed 1 night in Aug 2025

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There are two elements that lower our expectations. Three small elevators serving 39 floors are not acceptable, evident in the lines waiting to catch an empty elevator, going up and/or down. The other disappointment was the breakfast area in the 4th floor, where although the food options were good, there were Not Enough tables to accommodate the volume of guest having breakfast. The serving personnel was excellent, and made a great difference.
Stayed 2 nights in Aug 2025