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Holiday Inn Express New York City Times Square by IHG

3.0 star property

Choose dates to view prices

Photo gallery for Holiday Inn Express New York City Times Square by IHG

Theatre show
Exterior
Reception
Lobby sitting area
Free daily on-the-go breakfast

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Parking available
  • Housekeeping
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
343 W 39th Street, New York, NY, 10018
  • Madison Square Garden
    ‪6 min walk‬
  • Times Square
    ‪6 min walk‬
  • Broadway
    ‪8 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Accessible (Communication, Mobil Roll-In Shower)

7.4 out of 10
Good
(16 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View (High Floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View (High Floor)

8.4 out of 10
Very good
(9 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed

8.2 out of 10
Very good
(145 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

1 bedroom, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Communication, Mobil Roll-In Shower)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(15 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View (High floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, City View (High floor)

8.0 out of 10
Very good
(29 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds (High Floor)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, City View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, City View

8.4 out of 10
Very good
(9 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(6 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, in-room safe, desk, blackout curtains

Standard Room, 2 Double Beds

7.6 out of 10
Good
(84 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, in-room safe, desk, blackout curtains

Standard Room

8.0 out of 10
Very good
(31 reviews)
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

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About this property

Holiday Inn Express New York City Times Square by IHG

Hotel with free breakfast, a quick walk to Times Square
A 24-hour business centre, valet parking and a business centre are available at this smoke-free hotel. Free on-the-go breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
Holiday Inn Express New York City Times Square by IHG offers 210 accommodations with a safe and coffee/tea makers. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and hairdryers.

This New York hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

The free breakfast at Holiday Inn Express New York City Times Square by IHG gets good marks from our customers. During your stay, you're just a quick walk from Times Square. Free WiFi in public areas, a 24-hour business centre and dry cleaning service are available.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Valet parking available for a fee
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Times Square and Broadway
WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served daily. A vending machine, multilingual staff, and concierge services are also featured at the business-friendly Holiday Inn Express New York City Times Square by IHG. Parking is available for a fee.

This 3-star New York hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 7:00 AM to 10:00 AM.
Room service is available.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 85 per day)

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 36 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch HDTV with cable channels

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 17.21 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 85.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Alcohol isn't served at Holiday Inn Express New York City Times Square by IHG.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel New York City Square Times
Holiday Inn Express New York City Times Square
Holiday Inn Express New York City Times Square Hotel
Holiday Inn Express Times Square Hotel
Holiday Inn Express Times Square
Inn Express Times Square

Holiday Inn Express New York City Times Square by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 760 out of 1976 reviews
Rating 8 - Good. 494 out of 1976 reviews
Rating 6 - Okay. 366 out of 1976 reviews
Rating 4 - Poor. 191 out of 1976 reviews
Rating 2 - Terrible. 165 out of 1976 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Stayed 3 nights in Apr 2025

6/10 Okay

Katrina

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

PURVI

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad condition

The drawers were dirty. The cupboard didn’t close. The bathroom door didn’t close. Half of my curtain was missing.
Stayed 3 nights in May 2025

10/10 Excellent

Donatello

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Jan 2025

10/10 Excellent

Marie A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was nice. Very small. Staff at night could be a little friendlier and when checking out the lady in the moring is busy but could be a little more nice. Freddy, who watched out luggage was nice and didnt rush us. Very nice. Thanks freddy. Room was clean and stacked with towels.
Stayed 2 nights in May 2025

8/10 Good

Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in May 2025

4/10 Poor

Jacques Guolf

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Waiting for an elevator
Stayed 1 night in May 2025

8/10 Good

Kristie Lynn

Stayed 6 nights in Apr 2025

10/10 Excellent

shahriar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in May 2025

10/10 Excellent

Cresentia, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was worth it. Just had spmw elevator issue.
Stayed 4 nights in May 2025

10/10 Excellent

Natacha

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it! Great area, great room and view
Stayed 3 nights in May 2025

10/10 Excellent

yann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an amazing stay at the Hotel. A special thanks to Touria at the lobby counter, she was very helpful.
Stayed 2 nights in May 2025

8/10 Good

Shivaan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hospitable staff, clean room
Stayed 3 nights in May 2025

8/10 Good

WADCHARAPORN

Stayed 3 nights in May 2025

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer service

Experience was overall okay! The hotel was small but perfect for somewhere to rest our heads. The hotel was in walking distance to time square, many restaurants, and activities. The customer service/communication was not good. It took the hotel an hour before we could get our car from valet. One time we called to get valet and no one answered at the front desk. The second time we called they told us it would be an hour before we got the car. When we went down the car was not there and the front desk person had no idea what we were talking about and it took another hour until we got the car.
Stayed 2 nights in May 2025

8/10 Good

Ramjattan

Liked: Amenities
No.one wanted to call a cab for
Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room smelled of urine, there were burn marks in the bathtub and on the rug. Definitely would not stay here again.
Stayed 2 nights in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First trip to new york. Spent 4 nights here and had no issues at all. Place was solid. Great location. Manage your expectations, this isn't a 5 star hotel. Everything we did was a short walk. Whether to the nearby subway station, bus station or right in the middle of times square. Touria welcomed us with open arms, and early check in. That wasnt expected but it was amazing nontheless. All the rest of the staff was friendly and attentive to the property as well. We received daily text messages to ensure all of our needs were being met as well. Will definately stay again
Stayed 4 nights in May 2025

10/10 Excellent

Danny

Stayed 5 nights in Mar 2025

10/10 Excellent

Margarita, APO AE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Michelle front desk and the Porter Mr. Freddy, we cannot express the welcoming from the time we entered the hotel until we departed, each step was the warmest welcoming inviting smiles helping and provided EXCELLENT IMPECCABLE customer service. We will never forget our NYC visit!!! Our stay here was AMAZING!!!
Stayed 1 night in Apr 2025

10/10 Excellent

DANIEL

Stayed 3 nights in Apr 2025

6/10 Okay

Brittany

Stayed 2 nights in May 2025

10/10 Excellent

MICHAEL Clayton

Stayed 10 nights in Apr 2025

6/10 Okay

Hilary

Travelled with family
Liked: Cleanliness, staff & service
The hotel was just okay. The room itself was worn and in need of a renovation. The furniture was pretty banged up. The AC worked well albeit very loud. The beds were way too hard and uncomfortable and one of them had a "sinkhole". Details overlooked such as the toilet paper holder was loose on the wall. Breakfast left a lot to be desired. The pancakes were left under the heat lamps making them so hard that the plastic knife and fork wouldn't cut it. Our second morning we went out for breakfast. There are some really good qualities. The water temp and pressure in the shower were awesome. Plenty of hot water. The staff is fantastic. I wish I could remember the girl's name at the desk who was wonderful. She was always smiling and happy to help us navigate times square and the subway. I swear, she was a godsend. All in all, not terrible, not great. But our experience with the staff really saved it and I don't regret staying there.
Stayed 2 nights in May 2025