We are in a 9 day trip to New York and Hotels.com / Expedia did nothing but defend the property, forgetting that the final customer is those who pay the stays. We tried several times to explain the Room’s situation, where there was no blackout curtains, a heater/air conditioner similar to an old truck when it was on and a poor smell. The front desk, after almost an hour came with another room but we were 36 hours without a shower and sleep and at that point we’ve decided to book another Hotel, also with Hotels.com / Expedia.
This second hotel, was the same price, but from a Marriott, which is a big chain and it was good until today.
