My reservation got cancel a week prior my stay. Apparently the owner of the unit cancel the reservation without any explanation. This was a trip that was planned since the beginning of this year. Can you imagine going to New York in this cold weather to find out you donât have a place to stay??? I know I found out a week prior but can you imagine??? Still it was so difficult to find another hotel where to stay last minute. Thatâs not the right way to do bussines. I also had to wait more than 2 weeks for my refund.
If I could give this zero stars, thatâs what I would rate it. We booked this trip 10 months ago and the owner canceled 12 days before the trip on Thanksgiving day. Leaving us to try to find a hotel during the busiest time of the year in NYC. We ended up having to pay double the amount we had this trip reserved for.. I had to call several times to get the refund and I still havenât gotten the refund for the VRBO service fee.. beware of this owner we have found similar stories on Reddit since this was canceled.
The location was absolutely perfect to explore New York City. Our studio was great. Absolutely spotless and very spacious. Great city views. Check in and out was easy. Staff always friendly and helpful. Would definitely stay again!!