The front desk staff were very courteous, welcoming and the staff at the dining facility on the 26th floor were very friendly as well. Room was clean and the bed was very comfortable.
Whole experience check-in and check-out process was seamless and staff were very helpful and kind. We got early check-in without even asking and also they offered to hold our bags on the last day.
Very nice staff. We had a one bedroom, 2 bathroom on the 18th floor. Roomy, newly renovated bathrooms. Having been in some very small NYC hotel rooms, I would definitely stay here again. Calm, quiet club floor on the 26th floor open to anyone.
Los aires los apagan durante la tarde y noche. Si te ds calor llamas al counter y te suben un abanico. Mattres y almohadas incomodas.
Ubicacion buena, personal amable.
The hotel is in an excellent, walkable location. It's not quiet--NYC is a very noisy city! There is a 24 hour doorman and front desk which made it feel safe. The furniture in the living area of our executive junior sutie was a bit worn. The style of the sofa caused the cushions to slide out when you sat down. It was otherwise quite comfortable. The windows only opened about 3 inches, and the cooling system/fan seemed to make the room warmer. I tend to get too hot at night so that was a bother. I never asked for a fan--so that was my fault as they were very accomodating.
The check in process because your website did not disclose that there would be an exorbinet hold on my credit card and your APP said there was free on site parking and there is not and you said on your web site that check in is at 3pm and it is not it is at 4pm You are not honest Hotels.com and I will never use you again
The hotel was wonderful especially the staff at the front desk
I've stayed here before; I'm usually glad to come back to the Manhattan Club. BUT, this time the housekeeping staff failed to replenish the coffee, we couldn't get the coffee maker to work on the second day, and the room was freezing cold (69 degrees) our first night; I turned the temp up to 73, but it was 78 degrees in our room when I awoke, totally overheated. Wish we had a better stay.
Valet parking was excellent. Free parking was included. Street area in front of hotel was reserved for loading, unloading and valet parking drop off. Check in was easy. Stayed on second floor. Quiet. Ice machine on that floor.
The location was perfect. The hotel was beautiful and immaculate. My concerns were specifically with the room. The room temperature remained quite cool (62 degrees) regardless of how many adjustments I made. The bathroom sink had multiple cracks and the shower drain was broken.