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The William Hotel Midtown

4.0 star property

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Reviews

8.8 out of 10
Excellent

Popular amenities

  • Restaurant
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

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24 E 39th St, New York, NY, 10016
  • Place, 5th Avenue
    ‪2 min walk‬
  • Place, Grand Central Terminal
    ‪5 min walk‬
  • Place, Empire State Building
    ‪6 min walk‬
  • Airport, New York, NY (JFK-John F. Kennedy Intl.)
    ‪50 min drive‬

Room options

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About this property

The William Hotel Midtown

Hotel with a restaurant, 3-minute walk to 5th Avenue
Along with a restaurant, this smoke-free hotel has a bar/lounge and concierge services. Other amenities include laundry facilities. Housekeeping is available on request.
The William Hotel Midtown offers 33 air-conditioned accommodations with designer toiletries and a hairdryer. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers and complimentary toiletries. Cots/infant beds (complimentary) are also available. Housekeeping is provided on request.
During your stay at The William Hotel Midtown, you're just a quick walk from 5th Avenue. Features include a restaurant, a bar and concierge services.
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include a concierge and luggage storage
  • Just a 3-minute walk from 5th Avenue and 5 minutes on foot from Grand Central Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. The William Hotel Midtown also features concierge services, laundry facilities, and a lift.

This 4-star New York hotel is smoke free.

The William Hotel Midtown has a restaurant on site.

Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Family friendly

  • In-room cot
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping on request

Accessibility

  • 10 steps to reach entrance
  • Lift (91 centimetre wide door)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Guests are recommended to download the property's Sonder mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 72 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's Sonder mobile app before check-in.

Property is also known as

William Hotel New York
William Hotel
William New York

The William Hotel Midtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 151 out of 255 reviews
Rating 8 - Good. 67 out of 255 reviews
Rating 6 - Okay. 17 out of 255 reviews
Rating 4 - Poor. 9 out of 255 reviews
Rating 2 - Terrible. 11 out of 255 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Keith

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
This is not your traditional hotel. They have no amenities and the room is just a bed, small fridge, and bathroom. There are no nightstands or dressers for clothing. The tv is a Roku device so you have to use your own streaming service if you care to watch TV.
Stayed 4 nights in Oct 2025

8/10 Good

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Colveen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so accommodating. I got in early around 1pm, 3hrs before check in and they were able to fast track and get me in earlier. Definitely will be staying here again every time I visit NYC! Thank you again
Stayed 4 nights in Oct 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laundry, kitchen, huge!
Stayed 1 night in Jun 2025

10/10 Excellent

Omid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel staff you’ll ever meet! Everything about this place was great. The room was clean, the bathroom was spacious, the location is convenient and walkable and inside it was peaceful and quiet. Would definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Stella

Stayed 1 night in Sep 2025

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I was a bit turn off that is no concierge or anyone to assist you after 11:00 pm but everything else was perfect.
Stayed 2 nights in Sep 2025

10/10 Excellent

james

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It is very dark in the lobby- maybe some lighting
Stayed 3 nights in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Friendly service, comfortable apartment, and a fantastic location close to everything.
Stayed 15 nights in Aug 2025

4/10 Poor

Li

I booked and paid half the price to confirm the reservation for the Sonder Hotel (The William Apartments Midtown) from July 22 to Aug 06. On July 22, we were informed that our hotel reservation had been cancelled, without explanation, but they offered us an opportunity to stay at another Sonder hotel (Chambers Hotel Central Park South), When we arrived at the Chamber Hotel on July 22, we were charged half of the price and then the other half at the same time: I was told that William Apartments would refund my initial deposit within a week. But I had not received my refund to the end of my 15 days holiday. We went to William Apartment Midtown to request a refund. and I was told that we would receive a refund within a few days. After returning to Australia, I noticed some transactions on my bank statement from the Sonder Hotel: August 3, 2025: Sonder.com San Francisco 2394.4 USD $3684.99 AUD August 7, 2025: Sonder.com 16173000956 2394.4 USD 129.71 AUD -$3835.81 August 10, 2025: Sonder.com San Francisco 1196.70 USD $1831.50 AUD I should receive a refund for my first payment 0f $1196.70 USD (about $1922.37 AUD) but now have only received $1680.68AUD (from above transactions: $3684.99-$3835.81+$1831.50= $1680.68). why did they make three transactions to refund me? They make a mistake, right? Since I lost money due to their cancellation of my reservation and the mistake when they made a refund to me, shouldn't they compensate me?
Stayed 15 nights in Jul 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very cosy hotel, close to Central Station. I highly recommend it.
Stayed 5 nights in Jul 2025

8/10 Good

Eren

Stayed 3 nights in Jun 2025

10/10 Excellent

Marlon

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved my stay
Stayed 1 night in Jun 2025

2/10 Terrible

CHARLIE

Disliked: Cleanliness, amenities, property conditions & facilities
I just had surgery, arrived and checked in to my room, the room was freezing, when adjusting the thermostat it did not work properly I took a bath and the water was only tepid warm, the bathtub leaked so water was all over the floor Alerted staff at front desk, personal came up and wiped the floor down, they could not give me another room as hotel was booked Next day maintenance came to fix the bathroom but nothing was done about the thermostat I was in room 407, terrible room that needs to be repaired for all its faults I was stressed and very uncomfortable and had a horrible stay Also there is no manager available, only by email It’s ridiculous to rate this as a 4 star hotel or give it any rating at all This is by far one of the worst hotels in the Marriott chain
Stayed 3 nights in Jun 2025

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortable. Service was great. We would stay again.
Stayed 1 night in Jun 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Amenities, property conditions & facilities
Great facility and location with good value as well! Will definitely consider it again if returning.
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10. Needed a place to stay for a night and this was the perfect spot.
Stayed 1 night in Apr 2025

8/10 Good

Derek

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Derrick

Travelled with group
Stayed 1 night in Apr 2025

10/10 Excellent

Shelly

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Gianna

Liked: Staff & service, property conditions & facilities
Great stay! Wish they overturned the rooms everyday.
Stayed 2 nights in Mar 2025

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service the stuff is top of the top
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay in a great location

Excellent stay. In a great location and surprisingly quiet given its midtown. Staff were super friendly. Room was modern and had everything we needed. Only downside was that there was no safe in the room.
Stayed 6 nights in Mar 2025

4/10 Poor

Christine, Orient

Disliked: Cleanliness, property conditions & facilities
as above
Stayed 2 nights in Feb 2025