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Virgin Hotels New York City

5.0 star property

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Photo gallery for Virgin Hotels New York City

Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace
Terrace/patio
Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
55-inch Smart TV with digital channels, TV, Netflix

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Bar
  • Room service

Explore the area

View in a map
1227 Broadway, New York, NY, 10001
  • Place, Empire State Building
    ‪5 min walk‬
  • Place, Madison Square Garden
    ‪8 min walk‬
  • Place, Times Square
    ‪14 min walk‬
  • Airport, New York, NY (LGA-LaGuardia)
    ‪14 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

City view

Room, 1 King Bed, Accessible, City View (Sky Chamber King City View ADA)

9.8 out of 10
Exceptional
(18 reviews)
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Chamber 2 Double Beds)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Chamber 2 Double Beds)

9.0 out of 10
Wonderful
(26 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, City View (Sky Grand Chamber Suite - City View)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, City View (Sky Grand Chamber Suite - City View)

8.0 out of 10
Very good
(4 reviews)
  • 52 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

City view

Grand Suite, Terrace (Sky Grand Chamber Suite + Terrace)

  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Chamber King Suite)

Minibar, in-room safe, desk, laptop workspace

Grand Suite, 1 King Bed (Grand Chamber King Suite)

7.8 out of 10
Good
(6 reviews)
  • 44 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, City View (Sky Chamber City View)

City view

Room, City View (Sky Chamber City View)

8.8 out of 10
Excellent
(45 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds (Richard's Flat King Suite)

  • 260 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Chamber 2 Double Beds ADA)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

City view

Grand Suite, Accessible, Terrace (Sky Grand Chamber Suite + Terrace ADA)

10.0 out of 10
Exceptional
(1 review)
  • 54 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, Multiple Beds (Penthouse King Suite)

Penthouse, Multiple Beds (Penthouse King Suite) | Minibar, in-room safe, desk, laptop workspace

Penthouse, Multiple Beds (Penthouse King Suite)

  • 156 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Room, 1 King Bed, Accessible (Chamber King ADA)

City view

Room, 1 King Bed, Accessible (Chamber King ADA)

9.2 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Chamber King)

City view

Room, 1 King Bed (Chamber King)

9.0 out of 10
Wonderful
(187 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Sky Grand Chamber Suite Empire Views)

Minibar, in-room safe, desk, laptop workspace

Grand Suite (Sky Grand Chamber Suite Empire Views)

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Sky Chamber King Empire View)

City view

Room, 1 King Bed (Sky Chamber King Empire View)

9.0 out of 10
Wonderful
(63 reviews)
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds (Sky Chamber 2 Double Beds w/ View)

8.6 out of 10
Excellent
(25 reviews)
  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds, Accessible (Sky Chamber 2 Double Beds w/ View ADA)

8.0 out of 10
Very good
(1 review)
  • 37 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

Virgin Hotels New York City

Luxury hotel with 2 restaurants and full-service spa
This smoke-free hotel features 2 restaurants, a full-service spa and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a snack bar/deli and a coffee shop/cafe are on-site.
Virgin Hotels New York City offers 463 accommodations with minibars and laptop-compatible safes. This accommodation offers separate sitting areas. 55-inch Smart televisions come with premium digital channels and Netflix. Bathrooms include a shower with a rainfall showerhead, bathrobes, designer toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The sightseeing around Virgin Hotels New York City gets high marks from our customers. During your stay, you're just a quick walk from 5th Avenue. You'll find features such as free WiFi in public areas, plus 2 restaurants and 3 bars. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Drinking and dining options include 2 restaurants, a coffee shop and 3 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Treat yourself to body scrubs, body treatments or Swedish massages at the spa
  • Amenities include a front desk safe, a business centre and 8 meeting rooms
  • On-site recreation includes a 24-hour gym and bicycles to rent
  • Guests really like the accommodation for the spaciousness, cleanliness and comfy beds
  • Within a 10-minute walk of Empire State Building and Madison Square Garden
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Virgin Hotels New York City offers its guests a full-service spa, a 24-hour fitness centre, and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre, 8 meeting rooms, and coworking spaces. The luxury Virgin Hotels New York City also features concierge services, dry cleaning/laundry services, and 24-hour room service. Parking is available for a fee.

This 5-star New York hotel is smoke free.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.
Everdene – On-site fine-dining restaurant.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 75 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 40 to 125 per person
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Everdene

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Full-service spa
  • Seasonal outdoor pool

Family friendly

  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • 8 meeting rooms
  • Business centre
  • Coworking space

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways (92 centimetre high)
  • Lift (127 centimetre wide door)
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with premium digital channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 109 per accommodation, per stay
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 40.16 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 40 to 125 per person
  • Valet parking fee: USD 75 per day
  • Pet fee: USD 109 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Virgin Hotels York City York
Virgin Hotels New York City Hotel
Virgin Hotels New York City New York
Virgin Hotels New York City Hotel New York

Virgin Hotels New York City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1994 out of 2988 reviews
Rating 8 - Good. 492 out of 2988 reviews
Rating 6 - Okay. 239 out of 2988 reviews
Rating 4 - Poor. 143 out of 2988 reviews
Rating 2 - Terrible. 120 out of 2988 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Cleanliness
Could be better
Stayed 7 nights in Jun 2025

2/10 Terrible

Caglar

Stayed 2 nights in Jul 2025

10/10 Excellent

Antónia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first time staying with Virgin. We loved the stay. Check in was the best ever. Efficient, great service, the room was great! We ate at the restaurant and the food was amazing!
Stayed 1 night in Jun 2025

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everdine staff are not all on the same page as to how things work. There was some small issue with our breakfast vouchers one day (not a big deal), the next we were told that we could not get coffee and juice and that it was one or the other and another day we were told there was added charges for requesting cheese in the scrambled eggs. 3 different staff. Also, don’t hold your breath for refills. They won’t exactly offer except for the water. Over all the Everdine service was lukewarm at best. The rest of the hotel staff was warm and welcoming!
Stayed 4 nights in Jun 2025

10/10 Excellent

Alex

Travelled with family
Liked: Amenities
.
Stayed 4 nights in Jun 2025

2/10 Terrible

Ana

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Bad experience + bad customer experience

The AC in my room was on but not working — during a NYC heatwave. I couldn’t sleep the entire first night. I reported it the next morning, was told it would be fixed, but when I returned that night it was still just as hot. An engineer finally came and told me it couldn’t be repaired. No room change, no fan, no refund. I had to cut my stay short. The hotel later reached out to “apologize,” but still offered no real solution. This used to be a great hotel, but after this experience, I won’t be coming back.
Stayed 3 nights in Jun 2025

4/10 Poor

Brendan

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointment m. Staff was pleasant.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

8/10 Good

Hiran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location right in the middle of manhattan, easy to walk to many attractions! Check in was smooth and staff were friendly!
Stayed 4 nights in Jun 2025

10/10 Excellent

Helly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kelly was so nice to my dog and son and she was so extremely helpful I love her so does shaggy!!! What the helly love her
Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Overnight NYC TRIP

One of the best hotels we have stayed at in NYC ! Staff was great, convenient location and great amenities on property
Stayed 1 night in Jun 2025

8/10 Good

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There was poor communication regarding pool age limits. We purchased seats and were only told upon arrival that the pool is 21+ after noon. This wasn’t disclosed. We also only were able to stay for 45 minutes because it rained unexpectedly and no accommodation was offered.
Stayed 2 nights in Jun 2025

10/10 Excellent

Tk

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Never stayed at home Virgin Hotel... We chose it because it's close to the Broadway shows... and because it had a pool... I the only down side was the pool was only open from 8 to 11 for kids... What's that about... I the pool attendants where great and the kids got to swim anyway.
Stayed 1 night in Jun 2025

8/10 Good

Sherica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay at this Virgin location. It is centrally located, the stay is courteous and friendly, and it's surrounded by lots of things to do!
Stayed 3 nights in May 2025

10/10 Excellent

Michael

Stayed 1 night in Jun 2025

10/10 Excellent

Nichole

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean hotel Fairly quiet Would stay again
Stayed 4 nights in Jun 2025

6/10 Okay

Matthew

Liked: Property conditions & facilities
Disliked: Staff & service
Checked into room after being delayed for a few hours at midnight air conditioning not working was very hot went to reception took them 90 mins to resolve it gave us $100 credit for bar or restaurant checked out they knew nothing about credit very unprofessional
Stayed 5 nights in Jun 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Stayed 1 night in Jun 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay at Virgin Hotels. Staff were great and the area was very convenient!
Stayed 5 nights in Jun 2025

10/10 Excellent

Branndi

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
loved!
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Don't know how this hotel is considered a 5 star. My pillow cases were ripped, there was a salad in the mini fridge from a previous guest and no hand towels. I only stayed here because it was close to work but definitely not a luxury experience.
Stayed 2 nights in Jun 2025

10/10 Excellent

Justin

Stayed 5 nights in Jun 2025

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
The worst customer service I’ve ever experienced. The reception is always crowded I arrived at 3 PM for the check in and they asked me to wait without any explanation. They just said my room is not ready in a rude manner. You should do better in welcoming customers. I do not recommend this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Gladys, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice, very comfortable room
Stayed 1 night in Jun 2025