So the 1st room we were given, when entering, had someone else's personal belongings in it. We went back to the front desk and got another room to find that it was downgraded to a queen bed PLUS we found more personal stuff and perifinalia left in the safe from a previous guest. Now very frustrated, went back to the front desk a 3rd time and told them that the situation had better be fixed by the time we get back from dinner trying to be patient and understanding that he was the only one working the desk. I am pleased to say that when we came back from dinner, he had figured a way to get us a room that matched our reservation details however, a little disappointed that there was no offer of discount or concession. All that to be said, the location was amazing for what we wanted to do. We were able to see a ton of the NYC area within walking distance and were pretty close yo Manhattan and Central Park area. Understanding NY prices, I feel the price was reasonable.