Our stay at this hotel was disappointing. From the start, the customer service felt dismissive and unhelpful. We had prepaid for parking, yet it was not added to our reservation, which caused unnecessary hassle.
The room itself was far below expectations. The AC wasn’t functioning, the fridge had ice buildup, and we were given dirty towels. There was no housekeeping service the following day, and when we raised these concerns with the manager, it took hours before anyone came to address them—only arriving around 10 p.m., which was very inconvenient.
Overall, the lack of attention to detail, poor customer service, and inadequate room conditions made this stay very unpleasant. We would not recommend this hotel based on our experience.