Sorry to disagree with most of the reviews, but this is one of the most uncomfortable stays I have had. I live in Edinburgh but come from Newcastle, I was heading out on holiday from Newcastle and me and my boyfriend needed somewhere to stay just for one night close to Newcastle and close to my parents house in Dunston, for a stay where we wouldnt spend alot of time in the hotel this appeared to me the perfect hotel at the perfect price At first view this hotel is yes quite impressive for a 3 star hotel, and yes the staff seemed friendly enough - but the main thing I needed from this hotel was a nice comfy bed (as I had an early flight in the morning) and a nice quiet room (which I had requested) The bed had a big dent in the middle and all night my boyfriend and I kept rolling into the centre, the pillows are the most uncomfortable I have had the misfortune of sleeping on, and quiet room, fair enough we were on the side of the hotel, but were kept awake on and off til 4pm in the morning with taxis arriving into the hotel carpark full of drunken hen/stag revellers. the other people who stated that this was a comfortable hotel, must have been amongst these revellers and been so drunk they could have slept anywhere. very disappointed as this seemed the perfect place to stay when visiting my family and friends in Newcastle, but I guess in this case you get what you pay for