EXCELLENT location!! Our family thoroughly enjoyed the quiet, peaceful atmosphere of the island. The garage is a nice option however we parked on the street in front of the house 90% of the time. The house does not have air condition (I failed to notice that when I booked) BUT, leaving the windows open, produced a comfortable climate. Love all the bathrooms. Would stay here again 100%!!
We had problems the moment we arrived. Overall Iâd say the house appears nicer online that it was in person. There were a few major issues that property manager tried to fix the day after we arrived. The first was the internet was down, and my husband had to miss crucial work meetings because the WiFi was down. The other major issue was the bunk bed ladder was screwed to the bed and therefore we could not use the pull out bed. Which was an issue because we had 4 kids that were supposed to stay in that room and could not. Additionally the rugs were dirty and we found a living cockroach in the washing machine when we went to use it. Overall I was very unhappy with our stay and after we left the company completely ignored my request for them to make it right.
My family and I stayed in the home over Spring break. The house was clean and had plenty of space for the six of us. The location was close to the ferry, easy for my teenage kids to take over to the fun zone.
Great location, secure garage parking for one vehicle, overall comfortable home. Some signs of wear and tear (loose kitchen cabinet door hinge, clunky freezer door, worn floor mat), but everything was functional. Each bedroom had it's own bathroom, along with a common bathroom which was very convenient.
Alex, property manager was awesome. He quickly responded and tried to make things right. The house was not cleaned properly. Disgusting! Dirty rugsâŠTVs didnât work..bathroom floors had someoneâs elseâs curly hairs. Makes me ill just to think about it. Alex did not charge us the cleaning fee which was nice. Again, no complaints about the property manager. He was very nice. Someone just needs to be a better host. Change the cleaning crew. AWFUL
Great location and home. We really enjoyed our stay very much. We made a Thanksgiving dinner in the kitchen (we did cheat and buy an already cooked turkey from Gelsons) but there was a big enough table and space to do it all. We would love to return.
We stayed at this property with family October 2021. This time was three girlfriends. Property is in a great location. It is comfortable and clean. There were a couple of things that were broken or damaged upon check in. There was a broken stemless wine glass on the shelf with the other wine glasses. And the two bottom drawers of the refrigerator were not usable because the guides were missing (actually were in the adjacent cabinet) and when I initially opened the fridge they almost fell out and would have landed on the floor. By the looks of the drawers, they might have already done that. My friend that stayed in the bunk room said the mattress needs to be replaced and there was significant water damage along the baseboard in the shower area.
I grew up in Newport in the 60âs to the 80âs and love to visit and will return to Balboa Island.
Broken fridge (and false advertisement). Impossible to get a hold of property management. It ruined the first 24 hours of the trip. Very stressful. Lost value of hundreds of dollars in groceries that spoiled. Promised to compensate me, but have been giving me the run around since with no resolution. Spent hours on phone with their âcall centerâ thatâs not local and begging them to put me in contact with someone local or give me their number myself. They refused and after 45 min of arguing, was given to a supervisor or got a hold of the local team but still I couldnât get the local contact info and had to be routed through their internal system each time I called, having to repeat the problem
Furniture overwhelming smell of urine (dog pee?). And dog hair all over your clothes. Complained on first day, told theyâd send cleaners, never came. Couldnât enjoy the patio sectional sofa outside due to overwhelming smell of urine as well.
The entire place is like putting lipstick on a pig. The pictures online make it look upgraded clean and beautiful. In reality, the fancy Viking fridge is old, even if working the drawers inside are all broken, dirty. Dog hair and pee noted above. Clogged bathroom sink. Dirty (like full of sand) Tupperware in cabinets. Very disappointed. Iâve rented houses on Balboa island many times as itâs a great staycation location, I will not only never book this one again, but STAY AWAY FROM ANY PROPERTY MANAGED BY VACASA.
Loved this vacation rental on Balboa Island. It was very clean and well stocked. 3 bedrooms all with their own bath and a 4th bath. Beds were comfortable and showers were great. Loved the kitchen with Viking appliances. We had a lot of rain and it was nice to find games and also the fire place is cozy. Very close to the ferry.
This is a vacation rental, not somebodyâs vacation home so there is a difference. The management company was great although we didnât need a lot of explanations for anything it was all self explanatory. Also great that they have a garage for parking if you have a smaller vehicle (truck or larger SUVs would not fit but street parking was just fine as long as you move for street cleaners).
This was my third stay at this property and overall it was very good. The carpets/rug need a good cleaning, and the patio got very very wet throughout in the rain storm, and needs to be clean/slight mildew odor. Otherwise the property was clean and the layout perfect.
Had a great time overall. We had a few glitches with the refrigerator but they sent out small ones to accommodate us until it was fixed. Overall, it is a beautiful property and we had a very nice stay.
The place was furnished nicely. Carpets were wet from cleaning for first two days so was like a steam sauna. Banister was dirty and sticky. Cockroach about two inches long crawling around downstairs. Itâs a duet and neighbors were loud, very loud in two of the three bedrooms. No response when reaching out to vacasa. I will do my best not to rent from Vacasa in the future!