The room was fine, was nice to all be together but there was hair on the carpet, obviously from the previous person and fake eyelashes stuck to the wall. When we told the staff about it, a older man came to the room and said to my friend âif you donât like it, go somewhere else, youâve paid to stay in the lodge so this is what you getâ rather then just bringing a Hoover and some detol spray and just giving it a little clean.
Les points forts : Personnel et service et confort de la chambre
A group of 5 of us booked a room, when we arrived we were given a room with not enough beds however the front of house staff were sorted everything quickly and were apologetic. Our room was clean apart from 1 of the beds which had remaining sand from a previous trip. The rooms had no wardrobes or hanging space and the bathroom was very small. The hallways and social areas however were not very pleasant but the rooms themselves were as expected. Situated in the centre of town with a short walk to most of Newquay.
Pay for what you get. Absolutely no frills. Bed and toilet. And you have to pay 30quid per person as a deposit. Not mentioned unt you get an email.
And it has to be cash. Card not accepted.
Needs security as there were clowns going around at 1am banging on everyone's doors.
Morons.
Male staff member that checked us in was rude. Mould in shower. Bonus companions in the bed (fleas and earwig). Only got the email disclosing about the ÂŁ30 per person after we checked in.
Les points forts : Personnel et service et confort de la chambre
You get your money's worth
It's as simple as the price it's cheap . Telly worked well and bed was really comfy. You get a shower but no towel đ got a great nights sleep and away I went the next morning , quick check in quick check out , it was great :D
The accommodation was nothing like its description nor photos.
It is less than hostel standard. The use of the word Lodge is beyond breach of the trade description act. The carpets leading to our room were disgusting and these carpets were used by cleaning staff to fold towels on prior to cleaning the rooms in the main hotel.
I could go on and on about the low standards.
DO NOT STAY AT THIS HOVEL.
After last minute decision about going to Cornwall, we had no any choice just to stay in Berties Lodge, as they were the only one who had availability (no suprise!!).
We didn't expect any posh hotel, but the reality was frankly shocking!
First of all, the male receptionist was so rude, no manners whatsoever, wasn't helpful at all (I've never met anyone so arrogant working at the reception).
The room was another shock, as they don't put the actual photos on their webpage. No towels, no cups, carpets are extremely dirty! No idea why they ask to pay another ÂŁ30 per person for stay (they return the money back after they check the room next day and it's in a good condition - not sure what you can even damage, as it's damaged already!!
Another shock was when we actually had to pay extra ÂŁ12 for parking.
On the positive side, the location is great, but that's the only positive side for this hotel.
Un ostello orribile.... chiedono cauzione solo cash di 120 sterline e la sistemazione non aveva alcunchĂš di valore. Per arrivare alla stanza passi in zone comuni con divani mezzi distrutti e moquette puzzolenti ... il bagno... da dimenticare. In generale i letti erano apparentemente puliti FORTUNATAMENTE ma materassi sottilissimi. Chiaramente niente asciugamani e sapone per le mani
For the price Its hard to knock Berties Lodge. Its located in the heart of Newquay, with easy access and discounts available in Berties bar right next door. This year we discovered brand new carpets (thank god) which I was tempted to sleep on as the mattresses were very uncomfortable. Over half of us found the springs dug into your back which made sleeping difficult. Apart from that the hotel is clean, friendly and open all hours which is great when you stagger in at 4am. We will be back next year no doubt. Thank you.
We were shocked that there was no soap and towels in the bathroom. These are basic hygiene necessities that should be included in any accommodation. Additionally, the mattress was very hard and we woke up with sore backs.
Was also not prepared for the ÂŁ60 cash deposit they asked for. We finally arrived there at midnight and were then made to withdraw cash for this deposit which was very inconvenient. Very glad we only had to stay there one night.