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Holiday Inn Express Hotel & Suites Niagara Falls by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Niagara Falls by IHG

Free buffet breakfast on weekdays
1 bedroom, blackout curtains, iron/ironing board, rollaway beds
BBQ/picnic Area
Lobby
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking available
  • Gym
  • Pet-friendly
  • Laundry
  • Housekeeping

Explore the area

View in a map
10111 Niagara Falls Blvd, Niagara Falls, NY, 14304
  • Place, Fashion Outlets of Niagara Falls
    ‪3 min drive‬
  • Place, Seneca Niagara Resort & Casino
    ‪11 min drive‬
  • Place, Rainbow Bridge
    ‪12 min drive‬
  • Airport, Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪29 min drive‬

Room options

View all photos for Standard Room

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Standard Room

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Roll-in Shower (Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Jetted Tub | 1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(41 reviews)
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(45 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Suite, Multiple Beds

7.2 out of 10
Good
(7 reviews)
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Roll-in Shower (Roll-In Shower)

7.0 out of 10
Good
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

1 bedroom, blackout curtains, iron/ironing board, rollaway beds

Suite, 2 Queen Beds

7.0 out of 10
Good
(10 reviews)
  • Sleeps 5
  • 2 Queen Beds

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About this property

Holiday Inn Express Hotel & Suites Niagara Falls by IHG

Hotel with free breakfast, near Fashion Outlets of Niagara Falls
Along with a 24-hour fitness centre, this hotel has a business centre and a meeting room. Free weekday breakfast and free WiFi in public areas are also provided. Other amenities include self parking, dry cleaning and laundry facilities.
Holiday Inn Express Hotel & Suites Niagara Falls by IHG offers 87 air-conditioned accommodations with coffee/tea makers and a hairdryer. Televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Holiday Inn Express Hotel & Suites Niagara Falls by IHG gets high marks from our customers. During your stay, you'll be close to Fashion Outlets of Niagara Falls. Enjoy features like free WiFi in public areas, plus a 24-hour gym and a business centre.
  • Free buffet breakfast served on weekdays
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests have good things to say about the accommodation for the cleanliness and comfy beds
  • Just a 3-minute drive from Fashion Outlets of Niagara Falls and 10 minutes from Niagara University
  • Cats and dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. Business amenities include a business centre and a meeting room. Free breakfast is served on weekdays. A 24-hour fitness centre, a terrace, and a vending machine are also featured at Holiday Inn Express Hotel & Suites Niagara Falls by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.
Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10.80 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:00 AM to 9:30 AM

Things to do

  • 24-hour gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • In a state park
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from August 4 2025 to October 30 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from 7 October 2025 to 31 March 2026 (completion date subject to change). The following areas are affected:
  • Meeting facilities
  • Selected guestrooms
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs and cats are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Tourism fee: USD 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10.80 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Hotel Niagara Falls
Holiday Inn Express Niagara Falls
Holiday Inn Express Hotel Suites Niagara Falls
Inn Express Niagara Falls

Holiday Inn Express Hotel & Suites Niagara Falls by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 384 out of 1001 reviews
Rating 8 - Good. 269 out of 1001 reviews
Rating 6 - Okay. 167 out of 1001 reviews
Rating 4 - Poor. 94 out of 1001 reviews
Rating 2 - Terrible. 87 out of 1001 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Frank Okyere

Disliked: Cleanliness, property conditions & facilities
The exterior was unkempt as compared to the pictures displayed when booking. The front desk staff were pleasant. However, our room was not fully cleaned once we entered it. The toilet was so unsanitary, dried pee stains and poo splashes all over the toilet seat. It was an eyesore. Our fridge wasn't clean either. On day 2 of our stay, we were out almost all day and returned expecting our room to be cleaned but only the bin had been emptied, and a few towels replaced. The beds remained undone, bathroom unclean. Why enter the room at all if you wont clean it? The carpet in the corridors need a good vacuuming. The staff for morning breakfast were very nice and accommodating, however, too many houseflies!
Stayed 2 nights in Aug 2025

10/10 Excellent

Pritpal

Stayed 1 night in Aug 2025

10/10 Excellent

shari

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very nice and quick and patient when I hit a snafu with my payment. Very polite and helpful while I sorted it out. Free breakfast was great, lots of food and choices. Beds were big and fluffy as usual for Holiday Inn!
Stayed 3 nights in Aug 2025

6/10 Okay

Kesha

Stayed 2 nights in Aug 2025

8/10 Good

brittany

Stayed 1 night in Aug 2025

6/10 Okay

Jose

Travelled with family, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
Only issue was room service. Day one everything ok Day two, my family and I went out all day, came back around 11:30 pm so garbage wasn't taken out, bathroom wasn't clean, no clean towels, no toilet paper, bed sheets weren't changed. Have to go to service desk and ask for some supplies and personnel helped me and give me supplies that I needed. he left a message so room service can do their duties for next day. Day three went out at morning and see room service personnel by the hallway servicing other rooms and see that ours will be serviced too. so came back again at night and see that they only set the same sheets from day one , pillows were just stacked in a pyle like a wall and for our surprise a bottle of water was left under the blanket we were surprised, checked bathroom and didn't leave any shampoo and floor wasn't swept even carpet wasn't vaccumed small papers were on the carpet too. It was our first time staying on this hotel and probably will think if we will stayed again in a future time.
Stayed 3 nights in Aug 2025

4/10 Poor

Robert

Travelled with family
The pull out couch had dirty bedding. And the bedding had stained sheets.
Stayed 1 night in Aug 2025

8/10 Good

Tara

Liked: Property conditions & facilities, room comfort
Found out via email less than a week before trip that pool would be closed. Too late to rebook elsewhere. Also, 3 night stay but no housekeeping at all? I understand sheets are not changed nightly most places anymore, but trash not emptied, no fresh towels. Keys deactivated at one point and had to have desk reprogram. Brrakfast well stocked and attendants friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

SUBHAS

Liked: Cleanliness, staff & service, property conditions & facilities
Very good staff and breakfast service awesome. Overall quiet and peace.
Stayed 2 nights in Aug 2025

6/10 Okay

Salvatore

Travelled with family and small children
Disliked: Staff & service
Mold in the bathrooms, trash overflowing at the lobby entrance from day of check in to day of check out
Stayed 2 nights in Jul 2025

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room carpet was dirty, the bathroom was not in good condition. The pool was dirty, the service was nice, but the place need renewal and cleaning.
Stayed 2 nights in Jul 2025

10/10 Excellent

Lien

Stayed 1 night in Jul 2025

8/10 Good

Prakash

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Gaurav, Sunnyvale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Jul 2025

6/10 Okay

Arthur

Stayed 2 nights in Jul 2025

4/10 Poor

marc

Stayed 1 night in Jul 2025

6/10 Okay

Marc

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel needs to be updated.
Stayed 2 nights in Jul 2025

4/10 Poor

Rajarajan

It was
Stayed 1 night in Jul 2025

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Friendliest of staff.
Stayed 1 night in Jul 2025

6/10 Okay

Rachel

Travelled with family, Travelled with pets
Liked: Staff & service
Dated worn
Stayed 1 night in Jul 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the breakfast every morning. It was a great way to start our day. Convenient location to Niagara Falls State Park, shops and restaurants.
Stayed 4 nights in Jul 2025

6/10 Okay

Robin

Travelled with family
Our family has enjoyed holiday inn for over 40 years but this property is in dangerous condition. At first the room seemed fine a little outdated for a holiday inn but tolerable. We kept wondering why the floor was wet in the middle of the room(tile area) we thought our grandchildren had gotten the floor wet after a pool visit then we considered a leak in the shower coming from bathroom then it got worse the eve before we departed we discovered it’s leaking from bathroom (must be plumbing inside wall) in addition to mini fridge leaking which someone had stuck 2 sponges under fridge to absorb leak -they were saturated. The chairs were in such poor shape the metal was sticking out of upholstery which one of my grandchildren was cut on. Duvets on both beds were ripped with filling coming out. Can’t believe someone hasn’t been injured in pool area the tile surrounding pool was slick for an adult much less a child. Everyone who worked there was friendly and went out of their way to help especially Danielle at front lobby she was so welcoming when we came in very sweet and professional. The gentleman running free breakfast kept everything stocked up and clean. Our family have been loyal holiday inn visitors for over four decades this was our first disappointment. Hopefully someone will repair and update this property before someone is hurt.
Stayed 2 nights in Jul 2025

10/10 Excellent

Premankur

Stayed 1 night in Jul 2025

6/10 Okay

Charisse

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Satish sai ram

Stayed 1 night in Jul 2025