Our only issue was waiting 2+ hours for our room to be ready after we arrived at 15:30. I understand that staff can be super busy and rooms may not be ready when we arrive, however, we were offered no discount or coupons for the delay. In the literal, 1000's, of hotels I have stayed at around the world, whenever the room wasnt ready on time, i have always been given some token to offset the delay. Other than thya, this hotel is worth the value and is located in a great spot to visit all the attractions around the falls. And from our room, the fireworks display was awesome.