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Courtyard by Marriott Norfolk Downtown

3.0 star property

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Photo gallery for Courtyard by Marriott Norfolk Downtown

Exterior
Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board
Lobby lounge
Daily cooked-to-order breakfast for a fee
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Gym
  • 24/7 front desk

Explore the area

View in a map
520 Plume street, Norfolk, VA, 23510
  • Place, Waterside District
    ‪5 min walk‬
  • Place, The NorVa
    ‪6 min walk‬
  • Place, USS Wisconsin BB-64
    ‪6 min walk‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, Multiple Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(17 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(7 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

7.4 out of 10
Good
(6 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

8.0 out of 10
Very good
(1 review)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(54 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(49 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Courtyard by Marriott Norfolk Downtown

Hotel in Norfolk with 24-hour fitness centre and 24-hour business centre
This smoke-free hotel features an indoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli and a 24-hour business centre are on-site. Change of towels is available on request
Courtyard by Marriott Norfolk Downtown offers 140 accommodations with coffee/tea makers and complimentary newspapers. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Norfolk hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Courtyard by Marriott Norfolk Downtown. During your stay, you're just a quick walk from MacArthur Center. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy a bite to eat at The Bistro, a bistro that serves American cuisine
  • Cooked-to-order breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the location
  • 13 minutes by car from Naval Station Norfolk and 6 minutes from Old Dominion University
Courtyard by Marriott Norfolk Downtown offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 4 meeting rooms are available. Event space at this hotel measures 2992 square feet (278 square metres) and includes conference space. A vending machine, gift shops/newsstands, and a garden are also featured at the business-friendly Courtyard by Marriott Norfolk Downtown. Parking is available for a fee.

This 3-star Norfolk hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
The Bistro – This bistro specialises in American cuisine and serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 25 per day)
  • Valet parking on site (USD 25 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 2 to 20 for adults and USD 2 to 20 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Bistro

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • 2,992 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 2 to 20 for adults and USD 2 to 20 for children
  • Self-parking fee: USD 25 per day
  • Valet parking fee: USD 25 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Courtyard Marriott Hotel Norfolk Downtown
Courtyard Marriott Norfolk Downtown
Courtyard Norfolk Downtown
Marriott Norfolk Downtown
Courtyard Norfolk Downtown Hotel Norfolk
Courtyard By Marriott Norfolk
Courtyard Marriott Norfolk Downtown Hotel
Courtyard by Marriott Norfolk Downtown Hotel
Courtyard by Marriott Norfolk Downtown Norfolk
Courtyard by Marriott Norfolk Downtown Hotel Norfolk

Reviews

Courtyard by Marriott Norfolk Downtown Reviews

8.0

Very good

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 458 out of 1006 reviews
Rating 8 - Good. 255 out of 1006 reviews
Rating 6 - Okay. 128 out of 1006 reviews
Rating 4 - Poor. 99 out of 1006 reviews
Rating 2 - Terrible. 66 out of 1006 reviews

Reviews

8/10 Good

Natasha

Travelled with family
Liked: Amenities
Everything was great
Stayed 1 night in Aug 2025

10/10 Excellent

Jennifer

Travelled with family
Stayed 1 night in Aug 2025

8/10 Good

Jessica

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice facilities.. felt the area was unsafe however. Inconsistency with staff in terms of times of closure for bistro and check out miscommunication. However, valet was great and DoorDash could get to us very easily. Not too noisy. Was missing conditioner in the bathroom for my shower though.
Stayed 2 nights in Aug 2025

10/10 Excellent

Travis

Stayed 1 night in Aug 2025

2/10 Terrible

diane

Travelled with family
I didn't like the fact I reserved this room months in advance as I was leaving on a cruise today the 26th. Apparently a guest flooded it out from above the night before. He said it couldn't be rented out and they were full. Not what I wanted to hear after being in a car for 14 hrs. He did try to find another room but nothing was available. He said I will not be charged for the room.
Stayed 1 night in Jul 2025

4/10 Poor

Sherwin

Disliked: Cleanliness, property conditions & facilities
First room had mold under the window. Hallways were hot and musty. Breakfast was limited to non-existent. Pool area felt unclean.
Stayed 2 nights in Jul 2025

8/10 Good

Maureen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area, helpful employees, clean property.
Stayed 1 night in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

george

Liked: Staff & service, property conditions & facilities
Nice staff
Stayed 3 nights in Jul 2025

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Jessica

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The building needs a renovation
Stayed 1 night in Aug 2025

2/10 Terrible

Dennis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel Experience EVER

This hotel is an absolute joke. Outrageously overpriced for an awful stay and experience. The restaurant was closed and they claimed to offer free coffee in the lobby in the morning. It was nowhere to be found. I asked for turn down service before my girlfriend arrived and they said they would but never did. The room smelled like musty water and was never cleaned. The one time the maids did come in the room they took all our towels and left us with one for two people. Stay far away from this establishment. I even was nice and wrote a non public review highlighting all of these things and the manager or hotel never reached out. SICK JOKE
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel room was nice and clean. House keeping was wonderful. Got a little attitude from front desk when asking for additional towels. No a/c in hallway but room was always cool. Biggest frustration was the $25/day hold charge for valet service even though we didn’t have a vehicle. Yes it was refunded after 5 days but why charge it to begin with.
Stayed 2 nights in Jul 2025

8/10 Good

lafern

Stayed 1 night in Jun 2025

6/10 Okay

Tanya

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property list there's a bistro on the property. The bistro has not been opened in several weeks. As a person who likes to eat early in the morning prior to going out this was disheartening. My husband who enjoys a drink later in the evening this too was disappointing. The ambiance in music was there but there was no food or drinks being served on the property as stated in the amenities for the property.
Stayed 1 night in Jul 2025

2/10 Terrible

Hany

Disliked: Staff & service, property conditions & facilities
Very old... unsafe area
Stayed 1 night in Jul 2025

4/10 Poor

Tiffany

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Customer service was well but ths facility itself was old and had a bad odor in the room. It was warm in the building and when yiu walk into the room it was cool but had like a wet mildew smell to it. Hotel seems very dated not what we expect from a Marriott.
Stayed 1 night in Jul 2025

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Josiellia McWhite

Stayed 3 nights in Jul 2025

2/10 Terrible

Beatriz

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Horrible service. Was there for 5 days and room was never cleaned even after bringing it to the staff's attention several times. Staff acted as if I was disturbing them. Really the worst experience EVER!!!
Stayed 4 nights in May 2025

6/10 Okay

Lionel

Stayed 1 night in Jul 2025

8/10 Good

toby

Stayed 1 night in Mar 2025

8/10 Good

Bobbie

Disliked: Amenities
Stayed 3 nights in Jun 2025

6/10 Okay

Kevin

Disliked: Property conditions & facilities
The staff was nice but the place is looking pretty rundown.
Stayed 3 nights in Jul 2025