"I recently had a distressing experience at a hotel that fell short of basic cleanliness and maintenance standards. Upon entering my room, I was dismayed to find evidence of poor housekeeping, including a significant cockroach infestation and visible signs of drug paraphernalia on the floor. Furthermore, the toilet was malfunctioning and refused to flush, exacerbating the unsanitary conditions. The bedding was also in disrepair, with noticeable burn holes on the blanket.
When I attempted to address the issue with the hotel staff, I was met with confusion and a lack of transparency regarding payment procedures. Despite having paid for my stay online via credit card, the staff member at the front desk claimed that my payment had not been processed and demanded that I pay in cash or via Cash App. This was particularly perplexing given that both my bank and the booking platform confirmed the successful transaction.
The situation escalated when I was subsequently locked out of my room and forced to vacate the premises, leaving me with no choice but to relocate my belongings. Although the booking company has since initiated a refund, the processing time of 5-7 business days has left me without accommodations and facing significant inconvenience.
In light of this experience, I strongly suggest that the hotel management prioritize addressing the cockroach infestation and overall cleanliness of the property. Allocating resources towards pest control
