Pros
-location
-size
-pool table
-when a/c wasnât working, someone was sent the same day to fix it
-mattresses were nice
Cons
-beds are not made upon arrival, that is not in the listing. I found the information after searching in a confirmation email despite being told I signed a contract that had that info. I asked repeatedly to be shown the contract again and it was never sent.
-dirty underwear was found in one of the beds
-there were multiple dirty dishes in cupboards
-inner liner of shower curtains were disgusting
-no dish soap or dish rags for kitchen, only one hand towel
-âgourmetâ kitchen didnât have spices or enough glasses for our large party, very disorganized
-no bath mats
-pillows were very old, not enough pillow cases were left
-stained sheets and towels were given to us
-not all burners on the stove worked properly
-zero extra trash bags
Communication was not great. I began to message shortly after we arrived about the dirty dishes/underwear etc. it took 24 hrs for them to respond and it was a blanket msg about how check in was and if we had concerns. I had already listed concerns! They did bring more glasses, a couple dish rags, a couple garbage bags and some soap. They also brought towels and sheets to replace stained ones but it was too late by then as it took them over 24 hrs to respond. Besides apologies for dirty underwear/dishes, there was nothing proactive done like offering to refund cleaning fee or some sort of nice gesture.