2/10 – Ungenügend
Heather H.
11. Aug. 2025
Verbesserungswürdig: Sauberkeit
Cockroach Infestation
We arrived Saturday evening to find the condo dirty and poorly maintained. Every room had carpet stains, chairs were stained, crumbs and food littered the kitchen floor, and food splatters marked cabinets and walls. A vomit smell came from the twin-bed room, and the ocean-view windows were dirty. The main balcony door was broken, forcing access only through a bedroom—no sunrise views as hoped.That night, my mother-in-law found a cockroach in her room. The next morning, more cockroaches appeared—one from the kitchen sink, another in the kid’s bathroom. The rental office was closed both Saturday and Sunday; emergency contacts could only “put in tickets.” We bought cleaning supplies and scrubbed the condo ourselves.Sunday evening, someone sprayed roach spray and promised pest control Monday, along with carpet cleaning for the stains and odor. Neither service ever came. By Wednesday, after finding more cockroaches, the company offered a discount.We left Friday with the carpets, odor, and pest issue unresolved. Pest control never arrived, and no professional cleaning was done. While we cleaned enough to feel somewhat comfortable, the unit remained unfit for families—dirty, infested, and disappointing.
Heather H.
Aufenthalt von 7 Nächten im August 2025