2/10 Terrible
Verified traveller
22 May 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay anywhere else, not here, at The Grand!
The Grand hotel used to be a really good hotel in Sunnyvale. However since New Management has taken over, things have significantly gone downhill!
From no hard breakfasts, to unmaintained air conditioning units, to lights not working outdoors, to unfriendly and unhelpful nighttime staff.
The Grand hotel has significantly subsided their service and care since New Management look over. Simple things as running the compound lights in the villa section or taking out the trash, or keeping the rooms tidy, isnt something that interests this hotel. Further, when bringing up any grievances to staff is met with rude, unapologetic staff, who are there not to provide any service instead talk back and make the whole issue even worse.
The temperature in the lobby and common spaces in the main building is set to a staggering 79 degrees Fahrenheit, 26+ degrees Celsius! This causes the hallways to get muggy and the rooms to get misty and smell moldy. Up on further inspection of the AC system in the room, looks like they haven't changed the air filters in God knows when! There's a thick layer of dust and a smell that can only be recalled from some 3rd world country crap.
The air conditioning unit in the room is extremely loud and goes in and out making a good night's sleep not possible!
Without making this any longer than it needs to be, if you're looking for a hotel in Sunnyvale, the grand hotel should not be your first, second or 3rd choice. Even if it's all for that a lower price!
Verified traveller
Stayed 1 night in May 2025