There are 2 main issues I had with my stay at the Pine Rose Inn. The first is the check-in experience. I read through all emails beforehand to be sure we wouldn't have a problem with our 9pm arrival time. The confirmation email said they were open to receive us until 10pm so we didn't take any action before showing up. When we got there the grounds were very dark and we needed our phone's flashlight to safely traverse the overgrown path and scope out which of the dark, seemingly unmarked buildings were the 'office'. The office turned out to be a home, which isn't an issue, but again, it was very dark and not clearly marked, with no instructions posted. We rang the bell. After 2/3 rings and a few somewhat panicky minutes, a light turned on inside the house. 30 seconds later, a man appeared and made his way through the kitchen over to the door, after which he peered out at us for a moment, still in the dark, and then finally opened the door. We explained that we had a reservation and it was clear he was not expecting us. We completed the payment transaction and then he led us to the room, which was across the overgrown, Did I Say Very Dark??, courtyard, and showed us inside. When I mentioned the tub was not jetted as advertised on Hotels.com, I simply got a 'all the rooms are different' response. Top all this with no bottled water (obvs not a dealbreaker but another false promise) and a room odor my BF was uncomfortable with, and we did not feel welcome or excited to be there.
