Parmi les services offerts, vous trouverez un service de conciergerie, un service d'assistance pour les visites touristiques ou l'achat de billets et une consigne Ă bagages
Friendly staff clean room and overall hotel
Staff was helpful with all our needs and questions and booked us a cab ride to the airport when we departed
Staff was very friendly and helpful. Rooms were clean and the bed was comfortable. Plants and vegetation in the courtyard and upstairs open areas are amazing. I would stay there again.
Wonderful staff which is the overall experience in Oaxaca and Mexico. If noise bothers you make sure to secure a room on lower level. If hard. Beds bother you get a double not a king. The king beds are rock hard. The doubles are slightly softer. Great location
Please install hot water circulation pumps to reduce wasted water when waiting for hot water to reach the tap or shower. Here is an example : https://www.tacocomfort.com/residential-solutions/domestic-hot-water/
Lower level rooms are much quieter. King beds are rock hard, doubles are a little more comfortable. Get ear plugs if you get an upper room. Hot water spotty. Staff are super nice and welcoming which is very much the Oaxacan experience. They are all very friendly and welcome people.
We had an amazing stay here! The location in Jalatlalco is perfectâclose to everything but still quiet enough to relax. The whole place is clean, and comfortable.
The staff was so friendly and helpful, from the front desk to the housekeeping team to the restaurant crew. They made sure we had everything we needed and were always happy to help.
Overall, just a really comfortable, easy, and enjoyable stay. We would definitely come back.
From the moment we arrived until the time we checked out, the service at Los Pilares was truly exceptional. The level of care and personalized attention transformed our stay from enjoyable to truly extraordinary. It was truly five-star. Every staff member, from the reception desk to housekeeping, was incredibly warm, attentive, and professional. They anticipated my needs without being asked and handled every request promptly and with genuine charm and smiles. The level of care and personalized attention elevated this hotel to a truly exceptional experience. I'm eager to return to Oaxaca just for the hospitality!