Made reservation for 6 adults. Only had 2 sets of towels. No linen for sofa bed. Had 2 adults sleeping on a mattress with just a sheet. Plenty of pillows but no pillow cases.
This property needs a lot of work. The two days I was there I got 0 sleep cause you couldnât secure it. The doors wouldnât lock right and the windows were held shut by a wire. Mold all over the ceiling. Blood on the pillows. I reported all issues and they sent a maintenance man to put a screw in the door which by the way did not help. Worst experience with Vacasa property.
Overall the condo is fine. Like many things in Ocean City it's not updated or modernized, except the kitchen. The kitchen was fabulous and if you plan on cooking it had everything you could ever need. I loved having an actual table to eat at for the meals we had in the condo.
The living room furniture was great. Couch was comfy and we had plenty of seating for the family. (husband/wife/2 kids) however the living room air conditioner didn't work at all. It was very loud and blew NO cool air. Luckily when we went the evenings were cool so we left the balcony door open and had the screen in to cool off the living area.
Eventually we got the air conditioning in the bedroom to work and we kept that door shut to keep cool air for sleeping. The beds are TINY just keep that in mind.
The bathroom was also very small. The towel racks are right behind the door so you can't open it the whole way to go into the bathroom. The toilet rocked when you sat on it. The shower is like many others in Ocean City and you have to be prepared for less than great water pressure.
Balcony furniture was nice, cracks in the plastic lounge chair but I just threw a towel down when I sat there to read. View from the balcony is is nice but you are basically on the ocean level so you aren't high up if you want a big view.
Overall, it was nice but it also confirmed that maybe we need a more modern or luxurious vacation spot for our next vacation.
Room was so gross!!!! But what upset me and will NEVER book with this company again was I booked another room to extend our stay a few weeks prior and about an hour before check in was told our room was canceled!!!! Finding a matching room or getting anything close to what we booked was out of the question. Zero help was given and staff was RUDE! completely unexceptional!!! Worst experience and vacation ever! And to top it off the SAME thing happened to our family who booked with you clearly something is off with your booking office! 0 out of 10 for sure!
The check in is where it started i thought the attitude of the lady was just me as I was exhausted from my drive, then I got to the spot and even though the tag said cleaned 6/18 I had to wait for towels over an hour the linen was dirty with blood stains. I tried to call multiple numbers with no return call. the entry was not secure as a coat hanger holding the entry windows closed. There were electric fire hazards and the cable WIFI was on and off all day long. The complex did not allow renters to utilize amenities like bathrooms at the pool for one. I never received a return call all week or at all for that mater. The extension cords held together with tape the bathroom breaker was set off thank god I knew how to fix that but for the money I would not recommend.