6/10 â Okay
Lauryn A.
15. Aug. 2025
The condo itself was clean, in a good location, steps to the beach and beautiful views. The apartment and building itself could use updating. The reason Iâm giving 3 stars(lis because of the experience I had with Vacasa vacation rentals. I was supposed to check in on a Tuesday. The Saturday before I received a call from Vicasa telling me that the refrigerator in the condo broke and they are going to replace it with a mini fridge before I arrive. They told me they would be compensating me 90. (30) a day for my trouble. I asked if instead of the 90 I could have an early check in or late checkout and I did not think 90 was a fair amount to not have a refrigerator they told me they would speak to the owner and see what they could do. She said she would call me back later that day. I never received a call back on that Monday, the day before I was supposed to leave Vicasa called me again and told me the owner would let me back out of the contract with no penalty fees because of the loss of the refrigerator. I asked why she never called me back the day before and told her I was leaving in less than 24 hours and I did not want a refund to upset my children. I also thought it was comical that they would have charged me a penalty if I wanted to back out. They then offered me an early check in at 1:00. I arrived at 1:30 and was told I canât check in until 4. After I arrived I was offered a late check out⊠for a fee. Very unprofessional and horrible experience with Vacasa.
Lauryn A.
Aufenthalt von 3 NĂ€chten im August 2025