My family and I were thrown out after unpacking, because the owner had double booked on two different sites. We were told that because the other family had booked before us, it was their right to stay. They threatened us with calling the police, and would not have the decency to speak to us direct over the phone. We went through the correct channels and contacted VRBO. I was told that this particular family and Unit would no longer be allowed to advertise or use VRBO and any parenting companies services again. To make matters worse, when speaking to the family that was ALLOWED to stay, the owner fabricated a story to them and put the blame on us. If you've ever rented from ANY services such as this, you would know that we wouldn't have been able to access the property, have time to completely unpack, and be heading to the beach if we were not given the proper instructions from the owner. Good Luck.