The house and ocean view is beautiful, but overall we were extremely disappointed.
Upon arriving, the inside of the house was filthy. The couch cushions were stained, we had to clean up a spilled bottle with some kind of fluid in it that was under the couch but coming out- every bed but 2 in the house had stained sheets- some looked like bodily fluids like blood. The walls were dirty... the outside had water bottles left outside, trash everywhere- there were many broken things in the bathrooms, and both the fooseball table and the hot tub were broken and not working.
We called “management”, texted and emailed multiple times and finally they sent out “maintenance”, which dropped off sheets for us to change... we had to change the disgusting sheets off the bed, with no gloves for ourselves or anything. I took pictures of everything- then we had to clean the disgusting walls so we didn’t touch anything. There were boogers on the bathroom walls... boogers! We literally spent hours cleaning when we first got there- when this was supposed to be a relaxing week with family we haven’t seen in 3 years.
They texted in the morning to see what beds needed to be changed- but we had stayed there the night before! We couldn’t sleep on those disgusting sheets, but apparently they thought we should have.
I spent literally hours trying to communicate with them- trying to get to the manager who could finally help us. He came by, told us he would take care of everything, and gave us a $50 food gift card. $50 didn’t even cover my own cleaning supplies I had to go purchase. We splurged for this trip- we paid a little over $1000 a night- and we could only do that since we haven’t gone anywhere with covid- for that kind of money it should have been 4 star, and it was worse than a motel 6, and he NEVER followed up.
They finally said they would come and fix things, but by that time they had wasted so much of our time, and it had been so upsetting we decided to just deal with it and told them not to fix anything so we could try and finally relax. It was awful,a joke, and so disappointing.
Also- the beach pictures in the photos- the ones with SAND... there is NO SANDY BEACH at this house. The owner told us later apparently that is only there during certain times of year- it is a total rocky beach. Those pictures are misleading which was heartbreaking for that is really the reason why we chose this house.
Beware, this property is not what it promised to be.