2/10 Terrible
Arnita
26 Jun 2025
Expedia fraudulently sold us a package deal that was no longer in effect. We paid basically for the mega all inclusive and when we got there and got checked into our hotel we told that that package deal had expired and been changed since November 2024 and since we bought the package in March 2025, we did not have access to the seven restaurants on the property like it stated in my Expedia booking. I have been fighting with Expedia for the last day and a half trying to get a partial refund because they did not change the information on their website. They keep trying to push it off to the resort and the resort is refusing as well. Two big ass roaches ended up in our room and we had to get housekeeping to spray. We were stuck eating at only three restaurants for the six days that we were there and if we wanted to eat somewhere else on the property, we were told that we were going to have to pay another $75 per person in order to do so. Not sure if I’m ever going to use Expedia anymore in the future as they are having a hard time taking the blame for this situation. My husband and I spent way too much money to get gypped like this. I have already reached out to the Better Business Bureau and I’m also filing a complaint with the FCC. Expedia should not be able to sell packages that are no longer valid. But we the customers would not know anything until the package is bought and we’re checking in to the resort. Needless to say my very first time going to Aruba was ruined by this.
Arnita
Stayed 6 nights in Jun 2025