Our room was not ready when we arrived at 3:05pm and no one was there to check us in or show us around as mentioned here. So we walked around property on our own. Check all emails b4 arriving, we were first emailed one gate code which did not work and then saw that I had another email that morning with a different code. The natural gardens are beautiful, the lake view was relaxing and our bed was comfortable. Bathroom essentials were stocked. The shared amenities were nice and available. But, the property and Palm room needs maintenance though; lights and fan not working, stains on furniture and floor, no trash cans but the tiny one in bathroom and dangerous walkways where bricks uprooted and step downs unmarked are fall/trip hazards. Watch your step down in the kitchen! I slipped. The hot tub needs major cleaning and pool had lots of debris. We were there for Pro Bowl Games weekend, which was nice as it was walking distance to Camping World, and upon leaving to go to the Games saw fans paying to park on the property, yes, behind our "secure" gate. Was very turned off by this. Overall a treat that needs sprucing up and important items looked after.