I loved everything about this property. . Clean, welcoming and convenient. I wish I could have stayed a little longer. My son stayed in the pool every chance he could get. I absolutely loved lounging in the pool and looking out at the pond. I definitely would recommend this property.!!!!!! Its a 10/10 for me!!!!!
: Disappointing Experience and Multiple Issues with Rental Home
I recently rented your property, which advertised as being able to accommodate 14 people. Unfortunately, my experience was far from satisfactory, and I feel compelled to share the numerous issues I encountered during my stay. The following problems should not have been present in a rental property of this caliber, and they made the stay uncomfortable and inconvenient for my group.1.Front Door Lock: The lock on the front door was extremely difficult to operate. I had to contact management, who attempted to walk me through fixing it via text messages.2.Refrigerator: A fully functioning refrigerator is essential for a house that sleeps 14 guests. Unfortunately, the refrigeratorâs shelves were missing, the drawers were broken, and the door didnât close properly. I had to purchase a cooler to store my beverages because there wasnât enough space. Despite contacting management, they informed me that nothing could be done to repair it.3.Kitchen Lighting: Four lights in the kitchen were not working. While management sent someone to fix them, this should have been addressed beforehand.4.Dishwasher: The dishwasher handle broke off during our stay. When I contacted management, they promised to send someone to fix it, but no one ever arrived.5.Microwave: The microwave above the stove was broken. We were not informed of this beforehand, and the microwave on the counter was not an acceptable substitute.6.Pool Table: The listing stated the pool table came with four cues, but ther
Check in and communication with property management was prompt and the community pool area was very nice but that was unfortunately the only good parts about renting this home. We came in to a very unclean home, the bathrooms were acceptable but the floors, walls/trim were all filthy. The carpet was stained and visibly dirty especially the edges/corners and the fake leather of the couch flaked off in huge pieces from being so worn. The slider doors were so heavy/ inmaintained that we could barely open and close it. The exterior of the home was moldy and badly in need of power washing as well as the pool area. Most of the netting in the pool enclosed was ripped with several sections of screen completely missing. We discovered very quickly that this home had a terrible roach infestation, the management company sent out a housekeeper and pest service the day after we arrived but neither problems were remedied as this infestation was more serious then a one time treatment. The uncleanliness and infestation of this home made us fearful for our health and ruined our vacation.
What I saw online and what was supposed to be a nice vacation turned into a terrible experience. The house has numerous issues with its facilities and is infested with cockroaches.
The money was charged immediately, and I received a call to remind me that I had to check out by 10 a.m. with my family, but no one responded when I wrote to you every day about the issues we were facing. I hope you can compensate me for what happened.
The property was pretty much as described. We ran into a few hiccups and I had questions and messaged the host and they replied promptly. Would recommend to others. The pool was clean and warm, and all amenities worked as promised. Will stay again.
Size was perfect. Loved nature in the back. Bedding and bathrooms were clean. Guest parking was close. A lot of light bulbs were out that they said they would replace but never did. Garage is the game room. âGaming stationsâ had 2 consoles/games (one without cords) and one unusable controller (chocolate shoved into the charging port)They stated someone left their systems as they only provide TV/chair, which was odd since I asked before hand and was told a PlayStation was included, I think they lied about this. 2 pool queues provided which were broken and taped back together. Maintenance brought out new ones. Upstairs had something food related on the carpet throughout all the rooms - They initially messaged back that someone would be out within 24hr to clean, no one showed up until I messaged again. A woman came took photos and attempted to clean the video game controller - which makes no sense if that wasnât included with house. I got a message the next day that they could schedule carpet cleaning but we would need to stay off the floors for 24hrs. Not reasonable when you are staying somewhere from out of state. I did call the management company and never received a call back. During the next 1 1/2 weeks we found a rotten banana peel and other food/trash scattered throughout the home. Dirty dishes in the cabinet. Complaints/photos sent to management company and VRBO. Then they had the nerve to email me asking if I could give a 5 star rating. I decided to be honest instead.
Our extra large family enjoyed the home. It was clean, smelled fresh, pool was the highlight for our kids. TVs and bathrooms everywhere đđđ. Excellent service from staff. Love it!!!
The house is just as pictured, everything was great. Parking was easy to figure out once communicated by host how to park appropriately. My only critiques were we were told that there would be garage parking but there is no garage at this particular house- the garage is the game room. The other critique was the carpet was very old & dirty but it was vacuumed clean.
House was very much like the pictures. Suited our family well. Only downfall was very few towels for big families. And house was not very well cleaned before hand. Had a sock under the bed, old gummy bears under the bed as well. Carpets were stained In a few spots. Spilled water on the ground and went to clean it up floor was black.. we had kids and a large family so we understand. Would stay again. But think it needs to be more accommodating for as many rooms and beds as it has.
Worked 2 days trying to get internet working. They didn't pay the bill until the 2nd day of arrival. We paid for pool heat and it only worked one day. We could not adjust the thermostat. The dishwasher was out of order. There were dirty dishes in the cabinet. They placed smelled like a wet dog upon arrival. Rugs and carpet were discussing. The pictures definitely do the place justice.
My husband and I really enjoyed our stay at this property! It was fully equipped with everything needed and was in excellent condition. Pool and hot tub were especially wonderful!
We had a wonderful time staying at the property... it's a very comfortable space, well laid out and the kitchen had everything we needed. We were there for an extended stay and it started to feel like home in no time. Kids loved swimming in the pool while we enjoyed the patio with the amazing lake view!
One less star on cleaning as one morning I woke up to see ants on the kitchen counter where we accidentally left an open sugar candy. They were gone once I removed the candy and cleaned the counter and never saw any of those again.
Overall, we loved our stay and can't wait to go back again!
Had a great stay at this place. When we first entered the property we were a little disappointed with the level of cleanliness and general appearance of the place (i.e. dirty carpet in certain spaces, broken drawers/decorations, broken pool cues, several televisions not working, pool light not working) but the amenities this place provided made up for it. The pool was amazing, the view was great, the game room was a blast, the resort pool was nice and the spaciousness of the property was optimal. The property managers were responsive to any issues we had. Overall, we had a great time here but would encourage folks to set the expectations to it being a "rental" where maybe excellence in quality was slightly below expectation for the price.
I love this property â the house and the amenities were great but parking is limited; if you are traveling with more than 2 vehicles, you will have to locate parking throughout the neighborhood that isnât within walking distance to your vacation home. We were told by the security at the front gate that we could park our 3rd vehicle in front of the home since we had no white lines as described in Welcome letter on our street, as long as it wasnât on the grass or blocking the driveway. Unfortunately, I was towed with my parking permit displayed in windshield for parking on the street in front of the vacation home... which resulted in being towed. had to pay $225 despite trying to get clarification before parking.