There was no stay.
After driving 7 hours, and arriving in Orlando at 8:00 pm, I see an email after I try to check in.
Apparently āthe property cannot honor the reservationā I made and paid for. I was driving all day so didnāt see the email from 4:30 that day.
The property check in desk was not helpful. I booked via hotels.com, and they told me Iād have to deal with hotels.com, their reservation systems arenāt compatible.
But hotels.com said the property couldnāt honor my reservation, and canceled it while I was on my way there from another state. Hotels.com didnāt cancel the reservation.
I asked the staff at the hotel if I could make a complaint, they told me Iād have to do that with hotels.com.
Hotels.com refunded me, and ātriedā to get me a room in the area, and couldnāt. So I had to find one myself, which was a substandard room in Sanford, almost an hour east, with my wife, sister in law, and daughter.
Iāve never experienced problems with reservations though hotels.com in the past, whether in New York City or North Carolina. And Iāve used the site for years. But the people at Westgate Palace couldnāt have cared less, they continued checking in people whose reservations werenāt canceled under them, while I had to scramble and have a less pleasant trip.
Iām extremely disappointed and upset. Iāll never consider Westgate for any reason.